Patient Account Liaison

Electromed, Inc.; Mississippi; Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Account Liaison to enhance patient care and streamline processes. This full-time remote role involves managing patient referrals, ensuring compliance with healthcare standards, and fostering strong relationships with patients and providers. You'll play a crucial role in educating patients about therapy benefits and navigating insurance authorizations. Join a passionate team committed to making a difference in healthcare, where your contributions will directly impact patient lives and satisfaction. Embrace the opportunity to thrive in a supportive, dynamic environment that values your growth and success.

Benefits

6 weeks of paid time off annually

Incentive bonus plan

Flexible hybrid/remote work options

Full pay maternity and paternity leave

Company-paid educational assistance

401(k) company match

Access to training opportunities

Well-being on demand

Employee-driven recognition program

Competitive health and welfare plans

Qualifications

• Extensive customer service experience, preferably in a call center.
• Knowledge of HIPAA laws and medical documentation.

Responsibilities

• Review referrals for documentation and medical necessity.
• Maintain patient flow and relationships with physicians and staff.
• Submit insurance requests efficiently.

Skills

Customer Service

Medical Terminology

HIPAA Compliance

Microsoft Office

DME Billing

Insurance Authorization

Education

High School Diploma or GED

Degree in a related field

Job description

People Purpose:

Beyond Competitive

It is no longer acceptable to only be competitive in how we treat our people. Our leadership team believes we need to go beyond competitiveness and cultivate a culture of proud, driven employees who are passionate about their work and their environment. We strive to unleash the full potential of every team and individual, owning the responsibility to make that happen. Our approach is Sincere, Simple, Smart.

What makes us Beyond Competitive:

• 6 weeks of paid time off annually
• Incentive bonus plan
• Flexible hybrid/remote work options
• Full pay maternity, paternity, parental, and short-term disability leaves
• Employee-driven recognition program
• Access to hundreds of training opportunities
• Company-paid educational assistance
• Well-being on demand
• Perks at Work
• Competitive health and welfare plans, including HSA contributions
• 401(k) company match
• Great culture and people!

The Opportunity:

The Patient Account Liaison (PAL) reviews and processes new referrals, from patient intake to shipping and insurance approval. The PAL is the main contact for patients, clinics, and Clinical Area Managers within their territory, handling patient intake, documentation, insurance authorizations, and patient payment programs. This is a full-time remote position.

Job Outcomes You Must Achieve:

• Follow Electromed's mission and core values while striving to meet company goals
• Adhere to healthcare regulatory and compliance standards
• Maintain patient flow and relationships with physicians and staff, providing education and acting as the primary contact
• Review referrals for documentation and medical necessity
• Organize medical records and maintain electronic charts
• Ensure proper authorizations and benefit verifications
• Develop payer knowledge base
• Communicate professionally, with attention to detail and knowledge of medical terminology and HIPAA laws
• Build relationships with patients and providers, ensuring exceptional service
• Educate patients on therapy benefits and costs
• Assist teams and payers in understanding procedures and resolving issues
• Submit insurance requests efficiently
• Serve as the primary contact before device shipment
• Provide order updates and coordinate shipments
• Identify customer needs and ensure positive resolutions
• Collaborate with MD offices and internal teams
• Verify data accuracy and ensure proper documentation

Requirements for Success:

• High School diploma or GED required; degree preferred
• Extensive customer service experience, preferably in a call center
• Experience working directly with healthcare providers and insurance companies
• Proficiency with Microsoft Office and medical terminology
• Knowledge of HIPAA laws and medical documentation
• Experience with DME billing, Medicare Part B, and national payers is preferred
• Ability to determine medical justification for reimbursement

Pay range: $21.63-$27.88/hr plus incentive bonus, final compensation based on qualifications and experience.

Profile for Success:

• Live the company’s core values
• Organized, multi-tasker, and prioritizes effectively
• Driven, motivated, and competitive
• Detail-oriented and results-driven
• Excellent customer service skills
• Creative, analytical, and a problem solver
• Self-starter, patient-centric, empathetic
• Critical thinker, collaborative, coachable
• Strong communicator, fast learner, adaptable
• Perseverant, resilient, accountable, and positive
• Productive, results-oriented, and team-oriented

Be You. We celebrate diversity and are an equal opportunity employer. Our culture is built on core values: Customer-Focused, Integrity, Resourceful, Collaborative, Results-Driven.

Electromed develops innovative airway clearance devices that help people breathe better and lead active lives.

Making Life’s important moments possible—one breath at a time.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.