Patient Account Collections Specialist

HCA Healthcare; Rochester (NH); Remote; USD 35,000 - 55,000; Full time

Job summary

HCA Healthcare is seeking a dedicated Patient Account Collections Specialist who will be responsible for managing patient accounts through outbound calls and follow-up resolution. This full-time, work-from-home position provides an opportunity to impact patient lives while offering a comprehensive benefits package, including medical, dental, and education assistance. Ideal candidates will have a high school diploma and experience in call center operations, especially in healthcare.

Benefits

Comprehensive medical coverage

401(k) Plan with a 100% match

Employee Stock Purchase Plan

Education assistance

Time Away From Work Program

Qualifications

• High School Graduate or GED preferred.
• Previous Call Center experience preferred.
• Minimum one-year related experience preferred, preferably in healthcare.

Responsibilities

• Responsible for outbound calls with account follow-up and resolution.
• Provide excellent customer service while identifying problem accounts.
• Maintain production standards and achieve quality review scores.

Skills

Customer Service

Problem Solving

Communication

Education

High School Graduate or GED

Job description

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Description

Introduction

Do you want to join an organization that invests in you as a(an) Collections Specialist? At Work from Home, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Schedule:

• Full-time position that requires 1 mid / evening shift/per week/on a Monday, Tuesday, Wednesday, or Thursday 11am- 9pm CST
• 1 Saturday per month Hours between 9:00 AM - 3:00 PM CST.
• Location: Work from Home; must live within an HCA Hospital market area.
  
  

Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
  
  

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Collections Specialist like you to be a part of our team.

Job Summary And Qualifications

As a Patient Account Collections Specialist you will be responsible for outbound calls with account follow-up and resolution of patient receivables while providing excellent customer service. This position is work from home; must live within an HCA Healthcare hospital market area.

Duties and Responsibilities:

• Refer calls/accounts to appropriate parties based on customer inquiries. You will spend 90% of your day on the phone.
• Identify problem accounts and escalate as appropriate.
• Update the patient account record to identify actions taken on the account.
• Work with patients and guarantors to secure payment on outstanding account balances.
• Maintain minimum production standards.
• Achieve passing quality review scores per unit requirements.
• Produce acceptable unit collection volumes.
• Work within company attendance guidelines.
• Provide excellent customer service.
• Work with other team members and management in a professional manner.?
  
  

Qualifications:

• High School Graduate or GED preferred
• Previous Call Center experience preferred
• Minimum one-year related experience preferred, preferably in healthcare.
• Experience with collections in healthcare revenue space is preferred.
• This is a work from home position that requires high-speed internet with 25 MB Download and 15 MB Upload. Wifi is not permitted.
• Ability to work uninterrupted for shift (not including breaks/lunch)
• BILINGUAL is not required, but a plus
  
  

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Collections Specialist opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Health Care Provider

• Industries

  Hospitals and Health Care

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