Patient Account Associate II Representative

Intermountain Health; Broomfield (CO); On-site; USD 24,796 - 37,195; Full time

Benefits offered by this job

Generous benefits package

Culture of wellness

Job summary

A healthcare organization located in Broomfield is seeking a candidate for a position that involves handling insurance claims and providing exceptional customer service. Applicants should have experience in hospital or physician-related insurance activities and knowledge of medical billing. This full-time role offers competitive pay and a comprehensive benefits package.

Qualifications

• Two (2)+ years of experience in hospital or physician insurance related activities.
• Knowledge of revenue and ICD 10 coding practices.

Responsibilities

• Responsible for claims follow up, reconsideration and appeals.
• Submit medical information to insurance carriers.
• Reconcile accounts and resolve issues relating to payments and charges.
• Document collection activity and meet productivity standards.

Skills

Microsoft Office

HIPAA regulations

Communication (oral and written)

Customer Service

Knowledge of medical billing and collections

Medical terminology

Education

High school diploma preferred

Job description

Base pay range: $18.00/hr - $27.00/hr

Job Description

Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.

Essential Functions

• Responsible for the accurate and timely submission of claims follow up, reconsideration and appeals, response to denials, and re-bills of insurance claims, and all aspects of insurance follow-up and collections.
• Submit requested medical information to insurance carrier. Responsible for the analysis and necessary corrections of invoices or accounts and maintaining work queues.
• Research and resolve a variety of issues relating to posting of payments and charges, insurance denials, secondary billing issues, credit balances, sequencing of charges, and non-payment of claims.
• Reconcile accounts, research and resolve various issues relating to posting payments and charges, insurance denials, secondary billing issues, sequencing charges, and non-payment of claims.
• Identify issues and/or trends and provide suggestions for resolution to management, including payer, system or escalated account issues.
• Maintain basic understanding and knowledge of health insurance plans, policies and procedures.
• Accurately and thoroughly document the pertinent collection activity performed while meeting/exceeding productivity and quality standards.
• Participate and attend meetings, training seminars and in-services to develop job knowledge.

Skills

• Microsoft Office
• Computer literacy
• HIPAA regulations
• Communication (oral and written)
• Accountability/ability to work independently
• Contract Interpretation
• Customer Service
• Read and interpret EOBs (Explanation of Benefits)
• Knowledge of medical billing and collections
• Medical terminology

Qualifications

• High school diploma preferred
• Two (2)+ years of experience in hospital or physician insurance related activities (Billing & Follow-Up)
• Knowledge of revenue and ICD 10 coding practices

Physical Requirements

• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
• Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
• Interact with others by effectively communicating, both orally and in writing.
• Operate computers and other office equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
• May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Location

Peaks Regional Office, Broomfield, CO

Work Hours

40 hours per week

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Equal Opportunity Employer

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Hiring Process

Intermountain Health uses the artificial intelligence ("AI") platform, HiredScore, to improve your job application experience. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. Your information is safe and used only for recruitment.

Application Status

All positions subject to close without notice.