Patient Account Associate I Credit Balances 1

Intermountain Health; Broomfield (CO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health in Colorado seeks a dedicated revenue-cycle specialist to handle payment postings and follow-up activities with accuracy. You will resolve complex account issues, interact with payers, and maintain clear documentation for ongoing claims processing.

The role requires a high school diploma or GED and about one year of hospital revenue cycle experience, including Medicaid/Medicare billing regulations. Excellent communication and computer skills are essential.

Qualifications

• Requires HS diploma or GED.
• 1 year experience in hospital or physician back-end revenue cycle (Payment Posting, Billing, Follow-Up, Collections).
• Knowledge of Medicaid and Medicare billing regulations.

Responsibilities

• Identify appropriate payment details and save backups as needed.
• Research, validate and adjust payment postings to resolve accounts.
• Initiate payer recoupments, refunds, and patient refunds as applicable to resolve accounts.
• Navigate payer claim portals and understand payer functionality.
• Communicate effectively in writing and verbally.
• Operate computers and office equipment; use various software.

Skills

HIPAA Regulations

Written & Verbal Communication

Time Management

Researching Claims

Understanding EOB

Coordination of Benefits

Medical Terminology

Payment Handling

Computer Literacy

Interacting with Others

Education

High School Diploma or GED

Tools

Office Software

Job description

Job Description

Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner..

Essential Functions

• Identifies appropriate payment details and saves back-up as appropriate.
• Researches, validates and makes adjustments to payment postings. Follows up in accordance with procedures and policies with an overall goal of account resolution.
• Initiates payer recoupments, payer refunds, and patients refunds where applicable. Follows up in accordance with procedures and policies with an overall goal of account resolution.
• Abel to navigate various payer claim portals and understand payer functionality.
• Interacting with others by effectively communicating both orally and in writing.
• Operate computers and other office equipment, as well as various computer software’s.
• See and read computer monitors and documents in English.

Skills

• Recognizing true overpayments from false credits
• Researching claim cycle
• Understanding Coordination of Benefits
• Understanding EOB
• Understanding Medical Terminology
• Payment Handling
• Effective written and verbal communication
• Computer Literacy
• Time Management
• HIPAA Regulations

Qualifications

• High School Diploma or equivalent (GED) required
• One (1) years of experience in hospital or physician back-end revenue cycle (Payment Posting, Billing, Follow-Up, Collections) required
• Knowledge of Medicaid and Medicare billing regulations required

Physical Requirements

• Operate computers and other office equipment requiring the ability to move fingers and hands.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
• May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Location

Peaks Regional Office

Work City

Broomfield

Work State

Colorado

Scheduled Weekly Hours

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.29 – $25.61

We care about your well-being — mind, body, and spirit — which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

At Intermountain Health, we use the artificial intelligence (“AI”) platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.