Patient Access Training Lead – Onboarding & Ops Improvement

Radiology Partners; Tennessee; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Paid time off

Incentive programs

Job summary

Premier Radiology, a Radiology Partners practice in the Nashville area, is seeking a Training Lead to drive onboarding and ongoing education for patient access teams. The role emphasizes developing programs, standardizing processes, and coaching teammates to deliver a top-notch patient experience.

The position partners with local leadership to align training with departmental goals and RP standards, offering a stable, team-first environment without on-call shifts.

Qualifications

• High School diploma or GED required; associate degree or related healthcare certification a plus.
• 2-4 years of experience in healthcare operations, patient access, or outpatient imaging preferred.
• Experience with scheduling, eligibility, and prior authorization strongly preferred.
• Strong communication skills and ability to provide on-on-one and group training.

Responsibilities

• Lead training and onboarding for new and existing teammates on patient access workflows, systems, processes, and role-specific responsibilities.
• Assess training needs and develop training programs, materials, and resources with leadership support.
• Evaluate training effectiveness through quality reviews, performance trends, and leadership feedback, providing coaching and retraining as needed.
• Maintain and update training content, aligning with current systems, workflows, policies, procedures, and initiatives.
• Serve as a liaison across departments to identify process improvement opportunities and support operational excellence.

Skills

Training delivery

Onboarding

Coaching

Team collaboration

Education

High School diploma or GED

Associate degree / healthcare certification

Job description

Premier Radiology, a Radiology Partners practice in the Nashville area, is seeking a Training Lead to drive onboarding and ongoing education for patient access teams. The role emphasizes developing programs, standardizing processes, and coaching teammates to deliver a top-notch patient experience.

The position partners with local leadership to align training with departmental goals and RP standards, offering a stable, team-first environment without on-call shifts.