Patient Access Trainer

Flowers Hospital; Dothan (AL); On-site; USD 52,000 - 78,000; Full time

Job summary

Flowers Hospital in Dothan, Alabama, is seeking a Training Specialist to design, deliver, and evaluate employee development programs.

You will assess learning needs, partner with department leaders, and use diverse instructional methods and LMS tools to improve performance and align with organizational goals.

Qualifications

• Needs assessments to identify learning gaps and training needs.
• Develops and updates training materials using adult learning principles.
• Delivers training via in-person, virtual, or hybrid formats.
• Maintains training records and evaluates program outcomes.
• Supports regulatory training and compliance requirements.

Responsibilities

• Identifies learning needs and skills gaps through assessments and stakeholder input.
• Designs and updates training materials using instructional design best practices.
• Delivers engaging sessions in person, virtually, or hybrid.
• Coordinates training logistics including scheduling and materials.
• Partners with department leaders to align programs with goals.
• Maintains records, reports outcomes, and evaluates impact with metrics.
• Supports regulatory training and mandatory education as applicable.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Training design

Facilitation

Presentation skills

LMS proficiency

Adult learning theory

Performance improvement

Organizational skills

Time management

Independent work

Team collaboration

Written communication

Education

Bachelor's degree in HR/OD/Education

4+ years experience in lieu of degree

Tools

LMS

Instructional technologies

Job description

Job Summary

The Training Specialist supports employee development by designing, delivering, and evaluating training programs that enhance skills, improve performance, and align with organizational goals. This role assesses training needs, collaborates with stakeholders, and ensures effective learning through diverse instructional methods and learning platforms.

Job Summary

The Training Specialist supports employee development by designing, delivering, and evaluating training programs that enhance skills, improve performance, and align with organizational goals. This role assesses training needs, collaborates with stakeholders, and ensures effective learning through diverse instructional methods and learning platforms.

Essential Functions

• Identifies learning needs and skills gaps through needs assessments, surveys, and consultation with leaders.
• Designs, develops, and updates training materials, manuals, and course content using adult learning principles and instructional design best practices.
• Delivers engaging training sessions through in-person classes, virtual platforms, or hybrid methods tailored to varied learning styles.
• Coordinates and manages training logistics, including scheduling, registration, materials, and technology setup.
• Partners with department leaders to ensure alignment of training programs with organizational initiatives and performance goals.
• Maintains training records, reports outcomes, and evaluates program effectiveness using feedback and performance metrics.
• Supports compliance with regulatory training requirements and facilitates mandatory education as applicable.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in Human Resources, Organizational Development, Education, or a related field required or
• Four (4) plus years of direct experience in lieu of a Bachelor's degree required
• 2-4 years of experience in training, employee development, or human resources required
• Experience in a healthcare setting preferred

Knowledge, Skills and Abilities

• Proven ability to design and deliver effective training programs.
• Strong communication, facilitation, and presentation skills.
• Proficient in learning management systems (LMS) and instructional technologies.
• Knowledge of adult learning theory, instructional design, and performance improvement practices.
• Analytical and problem-solving skills to evaluate training impact and effectiveness.
• Excellent organizational and time management skills.
• Ability to work independently and collaborate with diverse teams.
• Strong written and verbal communication skills.

Licenses and Certifications

• SHRM-CP preferred