Patient Access Team Supervisor

Northwest Human Services, Inc.; Salem (OR); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Healthcare insurance

403(b) retirement plan

PTO

Paid holidays

Continuing education

Gym Membership / Wellness

Job summary

Northwest Human Services, Inc. is seeking a Patient Access Team Supervisor at the West Salem Clinic in Salem, OR. The role centers on leading the Patient Access staff to deliver excellent patient experiences and efficient clinic operations.

The supervisor will oversee staffing, training, performance monitoring, and quality improvement initiatives, collaborating with Clinic Operations Managers to support daily workflows and patient access services.

Qualifications

• Associates or Bachelor's degree or equivalent experience.
• Minimum two years of supervisory experience.
• Experience with training and evaluating staff.
• Experience in high volume call center or customer service preferred.

Responsibilities

• Oversee daily patient access operations.
• Coordinate employee schedules and coverage.
• Supervise, coach, and develop a high-performing Patient Access team.
• Train and mentor new employees.
• Monitor productivity, quality, and compliance metrics.
• Conduct audits and identify improvement opportunities.
• Help create efficient workflows that enhance the patient experience.

Skills

Supervisory experience

Medical office experience

Staff training & evaluation

Call center / customer service

Education

Associate or Bachelor's degree or equivalent experience

Job description

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.

PATIENT ASSESS TEAM SUPERVISOR

Location: West Salem Clinic | 1233 Edgewater Street NW, Salem OR 97304

Job Status: Non-Exempt

Hours: Monday – Friday with rotation Saturdays

Do you thrive in fast-paced healthcare environments? Are you passionate about coaching teams, improving operations, and ensuring every patient receives exceptional service from their very first interaction?

At Northwest Huaman Services, we're looking for a Patient Access Team Supervisor who can inspire excellence, develop talent, and create an outstanding patient experience while supporting a mission-driven healthcare organization.

POSITION OVERVIEW

As our Patient Access Team Supervisor, you will provide leadership and oversight for Patient Access staff, ensuring high-quality service, operational efficiency, and achievement of departmental goals. This role is responsible for staff supervision, training, performance monitoring, and quality improvement initiatives while partnering with Clinic Operations Managers to support daily clinic operations, optimize workflows, and enhance patient experience. The supervisor serves as a key resource for staff development, problem resolution, and continuous process improvement to ensure exceptional patient access services and organizational success.

KEY RESPONSIBILITIES

• Oversee daily patient access operations
• Coordinate employee schedules and coverage.
• Supervise, coach, and develop a high-performing Patient Access team
• Train and mentor new employees
• Monitor productivity, quality, and compliance metrics
• Conduct audits and identify improvement opportunities
• Help create efficient workflows that enhance the patient experience

QUALIFICATIONS

• Associates or Bachelor's degree or equivalent experience
• Previous supervisory experience required
• Minimum two years of medical office experience
• Experience with training and evaluating staff
• Experience in high volume call center or customer service preferred

SUMMARY OF BENEFITS

• Healthcare insurance plans: Medical, Dental, Vision
• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7 ½ Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

Why Join NWHS?

At NWHS, your work matters! Join a mission-driven organization dedicated to improving the health and well‑being of underserved and resilient communities. Be part of a compassionate, forward‑thinking team that values collaboration, inclusion, and innovation in delivering exceptional services and community support.

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.