Patient Access Team Leader

HorseShoe Beverage Company; Evansville (IN); On-site; USD 52,000 - 72,000; Full time

Job summary

The Patient Access Team Leader at HorseShoe Beverage Company in Evansville, IN oversees scheduling and supervision within the Patient Access department, ensuring smooth day-to-day operations and service Excellence.

This role handles patient communications, appointment scheduling, referrals, HIPAA compliance, and coordination with clinical staff to support efficient patient care.

Qualifications

• Excellent customer service and communication with patients, providers, and coworkers.
• Proficient with EMR and scheduling systems.
• Strong multitasking and organizational skills in a fast-paced environment.

Responsibilities

• Oversee daily operations of the Patient Access team.
• Supervise scheduling, attendance, and evaluations.
• Answer incoming calls and document patient questions for clinical review.
• Schedule appointments and manage referrals.
• Enter patient demographics accurately.
• Check billing status prior to scheduling.
• Maintain HIPAA compliance and confidentiality.

Skills

Customer service

Communication

Team leadership

Computer literacy

Education

High school diploma or GED

Bachelor\'s degree preferred

Tools

Epic EMR

Job description

• Location 1419 West Lloyd Expressway,Evansville, IN, 47710,United States
• Employee Type Exempt FT
• Manage Others Yes

SUMMARY

The Patient Access Team Leader will oversee team scheduling and provide day-to-day employee supervision and administrative support to promote effective team performance and operations. The Patient Access Team Leader will also be an active part of the Patient Access department. They will be responsible for servicing patient relationships through office communications and provider referrals, including answering and directing phone calls, scheduling patient appointments, managing referrals, and utilizing office technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversee daily operations of the Patient Access team
• Perform front-line supervisory responsibilities, including scheduling, attendance management and performance evaluations
• Answer incoming phone calls in a timely manner and create telephone encounters to document patient questions, concerns or requests for clinical staff and physicians to review
• Schedule appointments as requested by the patient, the patient’s referring provider or the Orthopaedic Associates physician
• Accurately enter and/or update new information on the patient’s demographics in his/her chart
• Assign and distribute fax documents
• Check the patient’s billing status before scheduling
• Utilize secure messaging systems to communicate with providers
• Respond to patient messages and scheduling requests through texting tools
• Be aware of ongoing health system relationships and affiliations
• Maintain patient confidentiality and compliance with HIPAA, company policies, and procedures.

Requirements

QUALIFICATIONS

• Demonstrated ability to provide excellent customer service and communicate effectively with patients, providers, and coworkers
• Ability to use computers and learn and utilize electronic medical records, scheduling systems, communication platforms, and other office technology.
• Ability to manage multiple priorities, remain organized, and work effectively in a fast-paced environment

EDUCATION AND/OR EXPERIENCE

High school diploma or GED certificate required. Bachelor’s degree from accredited college/university preferred. Minimum of 3 years healthcare experience preferred, Epic experience is a plus. Previous supervisory or team lead experience preferred.