Patient Access Team Lead - CCSO PATIENT ACCESS

Memorial Health System of Southwest Oklahoma; Lawton (OK); On-site; USD 50,000 - 70,000; Full time

Job summary

International Executive Service Corps in Lawton, Oklahoma seeks a Team Lead for Admissions. In this crucial role, you will handle patient admissions, support staff with daily challenges, and oversee operations. Candidates should have 2+ years of experience in a healthcare admissions role, along with strong customer service skills and familiarity with hospital software like McKesson Paragon. A high school diploma is preferred. This position ensures a welcoming and efficient process for all patients, emphasizing leadership in a fast-paced environment.

Qualifications

• 2 years of experience as an admitting representative in a healthcare setting.
• 2 years in a business management role with scheduling and staff oversight.
• Flexibility and excellent customer service skills are essential.

Responsibilities

• Perform general duties of admissions representative.
• Assist admissions staff and resolve daily operational issues.
• Stand in for Admissions Supervisor when absent.

Skills

Customer service skills

Time management skills

Ability to maintain control under stress

Knowledge of medical terminology

Education

High School Diploma

Tools

McKesson Paragon

Job description

Definition

The Team Lead performs all of the general duties required of an Admissions Representative which includes but is not limited to (1) obtaining required information for the admission of patients, ensuring (2) that all patients are greeted in a courteous and prompt manner. (3) all financial information is obtained and entered correctly and (4) all patient information is protected as confidential. In addition to admissions duties the Team Lead acts as the focal point for answering questions and assisting the admissions staff with day-to-day problems/operations. The Shift Leads assists the Admissions Supervisor, helping to resolve scheduling and staffing issues that occur as a result of unscheduled staff absences. The Lead also acts as a stand in for the Admissions Supervisor in their absence. The Shift Lead will take call and staff in as necessary.

Preferred Qualifications

• 2 years of progressive experience in the capacity of an admitting representative in a hospital or healthcare setting.
• Demonstrated ability with PC and software programs preferably McKesson Paragon or other hospital software used to admit patients.
• Ability to maintain control in high volume, high stress level venue.
• 2 years of business management experience in a lead or supervisory role with duties pertaining to scheduling, staffing and leadership.
• Medical terminology a plus as well as a strong knowledge of medical insurance plans. Ability to calculate and collect financial responsibility from patient.
• Excellent customer service skills as well as time management skills, flexibility in schedule including openness to change.
• High School Diploma preferred.