Patient Access Team Lead

Commonspirit-Health; Prescott Valley (AZ); On-site; USD 38,000 - 54,000; Full time

Job summary

CommonSpirit Health family welcomes a Patient Access Representative at Dignity Health – Yavapai Regional Medical Center (DH-YRMC). The role handles patient intake, check-in/out, data collection, insurance validation, scheduling and referrals, with a focus on service quality.

Successful candidates will demonstrate customer service excellence, insurance/ billing knowledge, and medical terminology fluency while guiding staff through education and compliance initiatives.

Qualifications

• High school graduate or GED required.
• Two years of business process experience in hospital/medical clinic (Patient Access, Insurance).
• Experience with Authorization, Patient Financial Services, Patient Accounting, or Patient Scheduling preferred.

Responsibilities

• Plans daily patient access staff workload and follow-ups.
• Conducts orientation and training of new staff.
• Provides staff continuing education and coaching on departmental goals and regs.
• Supports Patient Access operations to ensure consistent practices.

Skills

Customer service

Critical thinking

Insurance knowledge

Billing knowledge

Medical terminology

Education

High School Diploma / GED

Tools

EMR systems

Cerner

Job description

Job Summary and Responsibilities

As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines.

Every day you will interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations.

To be successful, you will demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology, ensuring a seamless, high-quality patient intake experience.

• Plans and coordinates daily patient access staff assignments, distribution of workload and follow up on tasks to ensure completion.
• Conducts orientation and training of newly hired staff.
• Conducts staff continuing education and training. Provides guidance and coaching to ensure staff members are familiar and compliant with established departmental goals, safety and security practices and procedures and pertinent local, state and federal regulations
• Uses technical knowledge to support the Patient Access (Admitting) department management and staff to ensure consistent understanding of established operating practices

Job Requirements

Required

• High School Graduate General Studies/GED
• Two years of business process experience in hospital or medical clinic e.g. Patient Access, Insurance
• Authorization, Patient Financial Services, Patient Accounting, or Patient Scheduling

Preferred

• Previous leadership experience
• Electronic Medical Record (EMR)experience
• Cerner Experience

Where You'll Work

Are you ready to join a healthcare family where your values align with ours? At Dignity Health – Yavapai Regional Medical Center (DH-YRMC), now a proud part of CommonSpirit Health, a not-for-profit integrated healthcare provider, our core mission guides every decision and every interaction.

Here, you'll discover more than just a job; you'll find rewarding career opportunities across a comprehensive network of inpatient and outpatient services. From a vibrant community hospital, YRMC has grown into a leading regional healthcare system.

Today, that means you could be making an impact at:

• Two state-of-the-art acute care hospitals
• A robust network of primary and specialty care clinics
• Modern outpatient health and wellness services
• Acclaimed cardiac diagnostic centers
• Advanced outpatient medical imaging facilities

Elevate your career without sacrificing your quality of life. As you grow with YRMC, you'll find the Prescott area isn't just a place to work – it's an inspiring community designed for living, thriving, and embracing the outdoors. Imagine a charming blend of bygone appeal and modern amenities, coupled with four distinct seasons and nearly year-round sunshine perfect for every adventure.

Say hello to a relaxed lifestyle that empowers you to prioritize both your professional growth and family time. YRMC extends this inviting spirit within our walls, fostering a strong sense of family, and belonging among our team members.

Come experience the exceptional quality of life that YRMC and Prescott offer. Work at the heart of #hellohumankindness and discover where your career and well-being truly connect.