Patient Access - Surgical Office

Trinity Health; Latham (NY); Vor Ort; USD 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Paid time off

Tuition reimbursement

Zusammenfassung

Trinity Health in Latham, NY, seeks a full-time Patient Access Concierge for the Outpatient Vascular Surgery Office. This phone-based role registers patients, schedules appointments and surgeries, verifies insurance, and guides payments, ensuring smooth pre-registration and eligibility checks.

Located at 1182 Troy Schenectady Road, the position offers day shifts and a strong orientation program. The team emphasizes patient-centered care and accurate data entry within hospital systems.

Qualifikationen

• High school diploma; associate degree preferred.
• 1–3 years hospital/clinic or health care financial service experience.
• Knowledge of insurance programs, billing processes (Medicare, Medicaid, etc.).
• Basic understanding of ICD-10, CPT, HCPCS and medical terminology; MS Office basics.
• Proficient in Word, PowerPoint, Excel.
• Excellent verbal and written communication; data entry and organization.
• Self-starter in a fast-paced, collaborative environment.

Aufgaben

• Verifies patient identification, demographic information, and insurance coverage.
• Accepts point of service payments.
• Enters patient information accurately into hospital information systems.
• Refers patients with questions regarding financial liability to appropriate resources.
• Accepts medical authorization or referral forms, if appropriate.
• Processes key documents to obtain insurance information.
• Provides payment estimates for out-of-pocket costs.
• Educates patients/families on registration kiosks or online systems.
• Identifies routine issues and escalates to Lead Patient Access Concierge.

Kenntnisse

Communication skills

Data entry

Organizational abilities

Interpersonal skills

Time management

Customer service

Self-starter

Ausbildung

High school diploma

Associate degree

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Jobbeschreibung

Patient Access Concierge - Outpatient Vascular Surgery Office - Latham, NY - FT

This is a phone based position to register patients, schedule appointments and surgeries, verifies demographic, clinical, financial, and insurance information during the (pre)-registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery.

This position is located at 1182 Troy Schenectady Road, Latham, NY.

Employment Type

Full time

Shift

Day Shift

Position Highlights

Advancement: Strong orientation program, generous tuition allowance and career development

• Work/Life: Office Hours – Monday - Friday
• We offer great Benefits including: Competitive Pay, Paid Time Off. Tuition Reimbursement, etc.

What You Will Do

• Verifies patient identification, demographic information, and insurance coverage.
• Accepts point of service payments.
• Enters patient information accurately into appropriate hospital information system(s).
• Refers patients with questions regarding financial liability to appropriate resource(s).
• Accepts medical authorization or referral forms, if appropriate.
• Processes key documents to facilitate obtaining insurance information.
• Provides payment estimates for out of pocket costs.
• Educates patients/families on the use of registration kiosks or online systems.
• Identifies routine issues and escalates to Lead Patient Access Concierge.

What You Will Need

• High school diploma. Associate degree in preferred.
• One to three (1-3) years experience within a hospital or clinic environment, an insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities.
• Consideration may be given for commensurate customer service experience in another industry.
• Knowledge of insurance and governmental programs, regulations and billing processes (Medicare, Medicaid, Social Security Disability, Champus, and Supplemental Security Income Disability), managed care contracts and coordination of benefits is preferred.
• Working knowledge of medical terminology, anatomy and physiology, and medical record coding (ICD-10, CPT, HCPCS) is preferred. Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
• Excellent communication skills both verbal and written, data entry skills, and organizational abilities. Superior interpersonal skills are necessary for interacting with customers and colleagues. Accuracy, attention to detail, ability to work independently, and good time management skills are required.
• Must be a self-starter, comfortable working in a fast paced, results oriented, collaborative, people-centered environment.

Pay Range

$17.59 - $21.80

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.