Patient Access Concierge - Outpatient Office - Latham

Trinity Health; Latham (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Tuition reimbursement

Career development opportunities

Job summary

Trinity Health in Latham, NY is seeking a Patient Access Concierge for outpatient orthopedics. The role is full‑time, day shift, focused on registering patients, scheduling, and guiding them through financial processes.

You will verify demographics and insurance, enter data in hospital systems, and educate patients on online registration options. Pay ranges from $18.00 to $24.27 per hour, with opportunities for tuition reimbursement and career development within a comprehensive benefits package.

Qualifications

• High school diploma; associate degree preferred.
• 1–3 years hospital/clinic experience in financial services or customer service.
• Knowledge of insurance, Medicare, Medicaid, and billing processes preferred.
• Familiarity with ICD-10/CPT/HCPCS and medical terminology desired.
• Strong communication, data entry, and organizational skills.

Responsibilities

• Verifies patient identification, demographic information, and insurance coverage.
• Accepts point of service payments.
• Enters patient information into hospital information systems.
• Educates patients on registration kiosks or online systems.
• Provides payment estimates for out-of-pocket costs.
• Escalates issues to Lead Patient Access Concierge.
• Directs questions about financial liability to appropriate resources.
• Processes key documents to obtain insurance information.

Skills

Communication skills

Data entry

Organizational abilities

Time management

Self-starter

Customer service

Education

High school diploma

Associate degree

Tools

Microsoft Word

PowerPoint

Excel

Job description

Employment Type: Full time Shift: Day Shift Description: Patient Access Concierge - Outpatient Orthopedics Office - Latham, NY - FT This is a phone based position to register patients, schedule appointments and surgeries, verifies demographic, clinical, financial, and insurance information during the (pre)-registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery. This position is located at 1182 Troy Schenectady Road, Latham. NY.

Position Highlights

• Advancement: Strong orientation program, generous tuition allowance and career development
• Work/Life: Office Hours – Monday - Friday
• We offer great Benefits including: Competitive Pay, Paid Time Off. Tuition Reimbursement, etc.

What you will do

• Verifies patient identification, demographic information, and insurance coverage.
• Accepts point of service payments.
• Enters patient information accurately into appropriate hospital information system(s).
• Refers patients with questions regarding financial liability to appropriate resource(s).
• Accepts medical authorization or referral forms, if appropriate.
• Processes key documents to facilitate obtaining insurance information.
• Provides payment estimates for out of pocket costs.
• Educates patients/families on the use of registration kiosks or online systems.
• Identifies routine issues and escalates to Lead Patient Access Concierge.

What you will need

• High school diploma.
• Associate degree in preferred.
• One to three (1-3) years experience within a hospital or clinic environment, an insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities.
• Consideration may be given for commensurate customer service experience in another industry.
• Knowledge of insurance and governmental programs, regulations and billing processes (Medicare, Medicaid, Social Security Disability, Champus, and Supplemental Security Income Disability), managed care contracts and coordination of benefits is preferred.
• Working knowledge of medical terminology, anatomy and physiology, and medical record coding (ICD-10, CPT, HCPCS) is preferred.
• Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
• Excellent communication skills both verbal and written, data entry skills, and organizational abilities.
• Superior interpersonal skills are necessary for interacting with customers and colleagues.
• Accuracy, attention to detail, ability to work independently, and good time management skills are required.
• Must be a self-starter, comfortable working in a fast paced, results oriented, collaborative, people-centered environment.

Pay Range

$18.00 - $24.27 Pay is based on experience. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.