Patient Access Supervisor (Weekend Nights) - Emergency Registration

OSU Wexner Medical Center; Tulsa (OK); On-site; USD 52,000 - 68,000; Full time

Job summary

OSU Wexner Medical Center seeks a Supervisor, Patient Access to oversee registration, admissions, and patient estimate processes. The role ensures accuracy, audits performance, and supports daily front-end revenue cycle outcomes across staff and work queues.

The position emphasizes training, policy updates, and maintaining quality standards through performance appraisals and staff meetings. On-call/back-up coverage may include ER registration and inpatient admissions as required.

Qualifications

• Duties include training employees and conducting re-training sessions.
• Reviewing staff competencies and implementing policy changes.
• Monitor quality and service standards and complete performance appraisals.
• Lead staff meetings and drive performance improvement initiatives.

Responsibilities

• Oversee daily operations of Patient Access functions.
• Serve as on-call/back-up for ER Registration and Inpatient Admissions as needed.
• Back up scheduling, admissions, and ER registration based on operations.

Skills

Staff training

Coaching

Policy updates

Education

High School/GED

Job description

The Supervisor, Patient Access oversees the accuracy and performance of registration, admissions, patient estimates, and authorization processes. This role monitors registration-related errors, denial trends, and performs daily audits to identify issues, support staff accountability, and improve front-end revenue cycle outcomes. The role supports daily operations of Patient Access functions, including workforce and work queue management.

Duties include, but are not limited to:

• training employees
• conducting re-training sessions
• reviewing competencies with staff
• implementing policy and procedure changes
• monitoring work to ensure quality and service standards are met
• completing performance appraisals
• conducting staff meetings
• implementing performance improvement initiatives
• other duties as assigned

The supervisor also serves as on-call/ back-up support for other Patient Access functions as needed (including alternating weekends for ER Registration/Inpatient Admissions) and may fulfill or back up other Patient Access functions, including scheduling, admissions, and ER registration, based on operational need.

Education: High School/GED
Experience: 1-3 years