Patient Access Supervisor - PT, Days (Varied Hours) - Cherry Hill ED

jeffersonhealth; New Jersey; On-site; USD 39,000 - 56,000; Full time

Job summary

Jefferson Health in Cherry Hill, NJ seeks a Patient Access Supervisor to oversee daily registration, staff scheduling and onboarding, ensuring compliant, efficient operations and a positive patient experience.

You will manage payroll, attendance, and timekeeping, monitor performance metrics, and mentor staff while escalating issues to Patient Access Leadership as needed.

Qualifications

• Associate degree in healthcare or business admin required or 5 years in healthcare experience in lieu of degree.
• Minimum of 2 years patient registration experience.
• Minimum of 3 years supervisory experience in a physician practice or hospital environment.

Responsibilities

• Oversees daily registration functions within Patient Access. Ensures proper staffing and provides a positive patient experience.
• Manages staffing, payroll & attendance, and onboarding of new hires.
• Escalates issues to Patient Access Leadership and monitors performance metrics to meet goals.

Skills

Patient registration

EPIC EHR

Microsoft Office

Communication skills

Education

Associate degree in healthcare or business administration

Tools

Cerner

EPIC

Job description

Number of Positions in Requisition

1

Job Details

Week 1: Tues & Sat 7A-3:30P & Thurs 7:30A-11:30P

Week 2: Sun & Thurs 7A-3:30P & Tues 7:30A-11:30P

Oversees the daily registration functions within Patient Access's scope of work. Ensures the operational unit is staff appropriately. Promotes a positive patient experience for patients and families. Demonstrates strong verbal and written communication and customer service skills when interacting with staff, patients, families, and leadership. Supervises efficient and compliant registration processes ensuring regulatory and compliance requirements including adherence to departmental and institutional protocols. Prioritizes responsibilities to complete daily work requirements, resolves departmental and patient problems as needed and monitors key performance metrics to ensure goals are achieved.

Job Description

Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.

Maintains staffing schedules including timely responses to requests for time off. Manages resources to ensure all vacancies are covered with minimum or no overtime. Ensures the necessary coverage for the smooth and efficient operation of the department

Manages on-site operations including MyTime payroll & attendance, downtime support and deposit reconciliation. Adheres to established project deadlines and budgetary limitations.

Responds to all patient complaints or stakeholder concerns. Consistently identifying ways to improve registration processes.

Participate in interviewing and hiring new employees. Shares in the education and training of new hires. Monitors new employee onboarding to ensure new hires is fully trained and competent in their role and responsibility

Provides constructive communication to service delivery areas, as needed. Escalating issues to Patient Access Leadership timely.

Appraises staff performance, addresses complaints and resolves issues that may arise, and acts as a mentor for staff. Manages and tracks staff’s time and attendance for compliance

Demonstrates a professional demeanor with patients, families, coworkers and leadership by consistently fostering a positive attitude in the department

Ensures regulatory and compliance requirements are met; comply with departmental and institutional protocols

Achieves individual and team performance metrics.

Completes staff quality assurance reviews. Completes staff’s annual performance evaluation providing feedback on staff member's performance and achievement of annual goals to the Regional Manager

Competencies (Knowledge, Skills, and Abilities Required)

• Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations/referrals and coverage requirements
• Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner
• Excellent written and oral communication skillsRequires the use of problem solving and decision-making skills in a variety of complex situations
• Excellent leadership and interpersonal skills Strong quality assurance and critical thinking skills are necessary for this role

Minimum Education and Experience Requirements:

Associate's degree in healthcare or business admin required or in lieu of degree a minimum of 5 years of work experience in a physician office/practice, hospital setting, healthcare insurance provider or other healthcare relevant experience

AND

Minimum of 2 years of patient registration experience required

Minimum of 3 years of supervisory experience in a physician practice or hospital environment, healthcare insurance provider or other healthcare relevant experience required.

Salary Range

$28.96 to $41.27 Hourly The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive.

Positions posted as annual salaries reflect an estimated amount for a 1.0 Full-Time Equivalent (FTE) (i.e. 40 hour equivalent)), positions for less than 1.0 FTE will be prorated.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular Employee Entity

Kennedy University Hospitals, Inc Primary Location Address

2201 Chapel Ave West & Cooper Landing Rd, Cherry Hill, New Jersey, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanba