Patient Access Representative - PT, Days (Varied Hours) - Cherry Hill Outpatient

jeffersonhealth; New Jersey; On-site; USD 23,000 - 30,000; Full time

Job summary

Jefferson Health in the United States (Cherry Hill, NJ area) seeks a Patient Access Representative to register patients for outpatient visits and emergencies. You will verify demographics, collect insurance information, and ensure eligibility and referrals are on file.

The role requires strong customer service, detail orientation, and the ability to operate RTE and Phreesia systems to verify benefits and medical necessity.

Qualifications

• High School Diploma or GED; associate's degree in healthcare or business administration preferred
• Outpatient/Admissions: Minimum 3 years of customer service experience in customer facing roles
• Current Jefferson Seamless Access Representatives with at least 1 year of experience will be considered as meeting the experience requirement

Responsibilities

• Interacts with coworkers, visitors and staff per Jefferson values
• Gathers demographic information to identify Jefferson patients or assign a medical record number
• Requests photo IDs and insurance cards, scans copies
• Entering orders and confirming medical necessity for outpatient visits
• Interviews patients for MSPQ questionnaire for Medicare patients
• Verifies insurance coverage and benefits using RTE, Phreesia or payer websites and ensures referrals on file

Skills

Customer service

Communication

Data entry

Attention to detail

Education

High School Diploma or GED

Healthcare or business-related coursework preferred

Tools

RTE (Real Time Eligibility)

Phreesia

Job description

Number of Positions in Requisition

1

Job Details

Thursday & Friday 8:30A-5P

Saturday 7:45A-11:45A

Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits. Gathers worker's comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required.

Job Description

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Gathers accurate demographic information to identify Jefferson patients who have an existing medical record number or new Jefferson patients who need a medical record number assigned
• Requests photo ID and insurance cards, scanning copies
• Records complete and accurate demographic and insurance information. Entering orders and confirming medical necessity for outpatient visits, if appropriate. Interviewing patients to accurately complete the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients.
• Uses RTE (Real Time Eligibility), Phreesia or payer websites to verify patients' insurance coverage and benefits including patient's out of pocket liability. Ensures proper referral and authorizations are on file as needed.
• Completes all activities with adherence to departmental and institutional protocols
• Assures regulatory and compliance requirements are met
• Achieves individual and team performance metrics
• Communicates and collects out-of-pocket liability from patients at the time of service
• Rotates assignment to all points of service areas within Patient Access (Outpatient Registration and Emergency Department)
• Proficient with computer and Microsoft Office skills
• Strong verbal and written communication; strong customer service, has knowledge and ability to utilize practices, tools, and techniques for communicating with a customer
• Meticulous attention to detail

Minimum Education and Experience Requirements

• Required High School Diploma or GED (associate's degree in healthcare or business administration preferred)
• AND
• Outpatient/Admissions: Minimum 3 years of customer service experience, in customer facing type roles
• * Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement.

Salary Range

$17.00 to $21.89 Hourly The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive.

Positions posted as annual salaries reflect an estimated amount for a 1.0 Full-Time Equivalent (FTE) (i.e. 40 hour equivalent)), positions for less than 1.0 FTE will be prorated.)

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular Employee Entity

Kennedy University Hospitals, Inc Primary Location Address

2201 Chapel Ave West & Cooper Landing Rd, Cherry Hill, New Jersey, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, milita