Patient Access Supervisor, Full Time 40 Hours, Days, Patient Access

Day Kimball Health; Putnam (CT); Sur place; USD 75 000 - 95 000; Plein temps

Avantages offerts par ce poste

Accident & Critical Illness Coverage

401K Plan with Eligible Employer Conrt

Additional Benefits

Résumé du poste

Day Kimball Health in Putnam, CT is seeking a Patient Access Supervisor for the Patient Accounts Department. This role directs workflow, oversees a 20–25 member staff across three shifts, and manages the registration process for hospital services.

The supervisor will monitor staff performance, address issues, and implement AIDET to ensure outstanding patient service. Join a team dedicated to compassionate, community-focused care close to home.

Qualifications

• Five years of supervisory experience in a hospital environment within Patient Access or Patient Accounts.
• Knowledge of medical and insurance terminology is preferred.
• Strong coaching and mentoring skills are required.

Responsabilités

• Directs and delegates workflow in managing the front-end of the revenue cycle.
• Directly supervises a staff of 20-25 on an ongoing basis.
• Serves as a resource to Patient Access staff and provides cross coverage.
• Performs registration duties and updates policies and procedures as necessary.
• Assists with payroll and monthly work schedules in accordance with budget to ensure adequate staffing and minimize overtime; reports labor variances.
• Follows up on patient concerns promptly.
• Implements AIDET communication framework and promotes excellent customer service.

Connaissances

Supervisory experience

Staff management

Customer service

Medical/insurance terminology

Formation

Associate or Bachelor's Degree in Business

Description du poste

Day Kimball Health is hiring a Patient Access Supervisor for the Patient Accounts Department

Location: Putnam, CT

Shift: Day Shift, 40 Hours

Patient Access Representative Job Summary

Directs and delegates workflow, staffing to the Patient Access staff on an ongoing basis, monitors staff performance and performs job evaluations and addresses staff performance issues. This person is responsible for the Registration process for all hospital service areas with the exception of behavioral health and physical medicine. The Patient Access registration supervisor is considered the point person for systems implementation and troubleshooting. This position is responsible for the supervision of the entire Patient Access staff over all 3 shifts. Adheres to the philosophy of Day Kimball Hospital including support and participation in the workshops provided.

• Accident & Critical Illness Coverage
• 401K Plan with Eligible Employer Contribution
• Additional Benefits

Key Responsibilities

• Directs and delegates workflow in managing the front-end of the revenue cycle.
• Directly supervises a staff of 20-25 on an ongoing basis supporting and establishing monthly registration goals and expectations.
• Serves as a resource to Patient Access staff. Provides cross coverage.
• Performs coverage and analysis by performing registration duties. Also, updates and changes policies and procedure as necessary.
• Assist with the preparation of payroll and complete monthly work schedules in accordance with budget to ensure adequate staffing levels and minimal overtime; reporting labor variances as required.
• Follow up on patient concerns promptly
• Implement AIDET communication framework and promote excellent customer service

Required Skills and Qualifications

Education:

• Associate or Bachelors Degree in Business required or 5+ years of supervisory medical experience

Experience:

• Five years of supervisory experience in a hospital environment within Patient Access or Patient Accounts.
• Knowledge of medical and insurance terminology preferred
• Strong coaching and mentoring skills required.
• Ability to handle multiple priorities.

Why Choose Day Kimball Health?

The Care You Need. Close to Home.

For over 130 years, Day Kimball Health has been a trusted, nonprofit healthcare provider serving Northeastern Connecticut. What began as a small infirmary has grown into the region’s leading integrated healthcare system—recognized for delivering compassionate, high-quality care close to home. Today, our team of over 1,100 dedicated employees—including more than 300 skilled physicians, surgeons, and specialists—proudly deliver a full continuum of care, from primary and specialty services to homecare and hospice, meeting the evolving needs of our patients at every stage of life. What sets us apart is our commitment not only to the communities we serve, but also to the people who power our mission. At Day Kimball Health, we cultivate a supportive, inclusive workplace culture where healthcare professionals are empowered to grow, thrive, and make a meaningful difference every day. Every voice is valued. Every contribution matters. Whether you're starting your journey in healthcare or seeking your next opportunity, a career at Day Kimball Health offers more than a job—it’s a chance to build lasting relationships, give back to your community, and create impact beyond your shift. Come grow with a team that calls this community home. Join us in our mission to elevate community-driven healthcare and be part of an organization that values both personal and professional development.

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