Patient Access Supervisor, Call Center/Outpatient

Stony Brook University; Commack (NY); On-site; USD 63,000 - 78,000; Full time

Job summary

An established industry player is seeking a Patient Access Supervisor to lead their Call Center and Outpatient services. This role is crucial for ensuring registration integrity and enhancing patient experiences. The ideal candidate will possess strong analytical and interpersonal skills, with a focus on promoting revenue cycle integrity. You'll oversee staff productivity, conduct training, and maintain compliance with regulations. Join a dynamic team committed to excellence in patient care and operational efficiency, and make a meaningful impact in healthcare delivery.

Benefits

Health Plans

Pension

Leave

Potential Location Pay

Qualifications

• Bachelor's Degree with 2 years’ experience or Associate Degree with 4 years’ experience.
• Strong analytical and communication skills are essential.

Responsibilities

• Supervise staff work efforts and ensure efficient scheduling and registration processes.
• Maintain and analyze statistical data for audits and reports.

Skills

Analytical Skills

Communication Skills

Interpersonal Skills

Presentation Skills

Education

Bachelor's Degree

Associate Degree

Job description

Job Description - Patient Access Supervisor, Call Center/Outpatient (2501617)

Patient Access Supervisor, Call Center/Outpatient

Position Summary

At Stony Brook Medicine, our Patient Access Services Team handles diverse duties supporting Revenue Cycle, Compliance, and Patient Experience through Registration, Financial Screening, Verification, and Patient Throughput.

Qualified candidates will demonstrate excellent communication, interpersonal skills, healthcare knowledge, and the ability to respond effectively to patient needs, making decisions based on ethical principles and high standards of excellence.

The Patient Access Supervisor plays a key leadership role in managing the Call Center, Scheduling, and Pre-registration functions, ensuring registration integrity, positive patient experiences, revenue cycle efficiency, and regulatory compliance.

Responsibilities

• Serve as the primary contact for the Patient Access Department staff across the call center, hospital admitting, and offsite locations.
• Promote revenue cycle integrity and positive patient interactions by guiding staff to collect accurate demographic and financial information per departmental protocols.
• Supervise staff work efforts, ensuring efficient scheduling, pre-registration, and registration processes.
• Monitor worklists and queues, adjusting registrar assignments to meet operational guidelines.
• Oversee staff productivity, providing real-time feedback to support registration accuracy, eligibility, and Point of Service collections.
• Adjust staff schedules as needed and conduct ongoing quality assurance and registration audits to identify training needs.
• Maintain and analyze statistical data for audits and reports, and identify process improvement opportunities.
• Train staff on new workflows, processes, and procedures.
• Ensure timely completion of performance reviews, employee evaluations, and administrative tasks.
• Report issues requiring higher-level intervention to management.

Position Details

This role is designated as “essential,” requiring employees to remain at or report to work during emergencies to maintain hospital operations.

Qualifications

Required:

• Bachelor’s Degree with 2 years’ experience, or Associate Degree with 4 years’ healthcare or related field experience, or 6 years’ healthcare supervisory experience without a degree.
• Strong analytical, communication, interpersonal, and presentation skills.
• Ability to work some holidays.

Preferred:

• Supervisory experience in a hospital setting.

Additional Notes

Applicants must include a resume/CV with their application.

Application Process

This position remains open until filled, with an initial review two weeks after posting. Applications received before this review will be given priority. The posting closes once a candidate is hired or after 90 days.

Additional Information

• Stony Brook Medicine is a smoke-free environment.
• Positions may require shift changes, respiratory protection, and adherence to emergency protocols.
• Pre-employment requirements include physical, references, drug screening, licensure, and regulatory compliance.
• Failure to meet these requirements may delay employment or revoke offers.

Equal Opportunity

Stony Brook University values diversity and inclusion. All qualified applicants will receive consideration without regard to protected characteristics. Accommodations are available upon request.

Compensation

Salary range: $63,592 - $77,518 annually, based on experience. Additional benefits include leave, health plans, pension, and potential location pay.

Job Details

• Job Number: 2501617
• Title: TH Instructional Support Associate
• Field: Administrative & Professional (non-clinical)
• Location: US-NY-Commack
• Department: Patient Access Call Center
• Schedule: Full-time, Day shift (9:00 a.m. - 5:00 p.m.)
• Pass Days: Saturday, Sunday
• Posting Dates: Apr 30, 2025 – May 30, 2025