Patient Access Supervisor - Behavioral Health

10 Nationwide Children's Hospital; Columbus (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Nationwide Children’s Hospital in Columbus, OH seeks a Patient Access and Scheduling Supervisor to oversee registration for two programs and align with departments on related processes. You will initiate steps to resolve departmental, interdepartmental, and payer issues affecting registration.

The role requires a Bachelor’s in business or related field, 3+ years of leadership experience, and strong communication and customer service skills. Proficiency with EPIC and billing systems is preferred.

Qualifications

• Bachelor’s degree in business administration or related field, or equivalent combination of education and experience.
• Three years of leadership or management experience required.
• Healthcare experience preferred.
• Excellent communication and customer service skills.
• Knowledge of medical terminology and third-party payer policies.
• Proficiency with EPIC, Outlook, Word and Excel.

Responsibilities

• Supervise staff assigned to the work unit.
• Assist manager with hiring, termination, and counseling of staff.
• Evaluate staff performance and complete appraisals.
• Provide timely feedback regarding staff concerns.
• Enforce department policies and procedures.
• Guide the department to meet goals and standards.
• Schedule and conduct monthly team meetings.
• Ensure time and attendance for department each pay period.
• Maintain appropriate staffing across all areas.
• Interact with patients, families, vendors, and hospital staff.
• Liaise with billing needs across departments.

Skills

Project management

Medical terminology

Managed care knowledge

Team leadership

Customer service

EPIC/Billing systems

Teamwork/Leadership

Education

Bachelor's degree in business administration or related field

Tools

EPIC

Outlook

Word

Excel

Job description

Overview: This position supports BH Patient access and scheduling for two programs and supports one of the departments in an Operations capacity.

Job Description Summary: Ensures registration is occurring accurately and in a timely manner. Coordinates activities and communicates with various departments who are affected by registration information. Initiates appropriate steps to resolve departmental, interdepartmental, and payer issues that affect registration processes.

Essential Functions

• Supervises staff assigned to the work unit.
• Works with the manager in the hiring, terminating, and counseling of staff.
• Evaluates the performance of assigned staff and completes the Performance Appraisal form.
• Documents and provides timely feedback regarding concerns received about staff’s behavior or job performance.
• Implements and enforces the department’s policies and procedures.
• Guides the department to meet the set goals and standards.
• Schedules and conducts monthly team meetings.
• Ensures time and attendance is completed for department each pay period.
• Ensures appropriate staffing needs are maintained in all areas of the department.
• Deals directly with patients, parents, third parties, vendors, management, and all levels of hospital staff.
• Acts as a liaison between department and other hospital departments in billing needs and requirements.
• Stays abreast of, and educates staff on, governmental regulations, contract requirements, and anticipated future needs.
• Ensures that all unit staff remains compliant with government regulations.
• Strives to find solutions to hospital and department-wide operational issues affecting accounts receivable or customer service.

Education Requirement

Bachelor’s Degree in business administration or related field, or equivalent combination of education and experience, required.

Licensure Requirement

Valid Ohio driver’s license and proof of auto insurance as required by hospital policy and position-specific requirements. Must pass motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children’s Hospital and maintain qualification of insurance guidelines.

Skills

• Ability to effectively initiate and manage multi-disciplined projects.
• Knowledge of medical terminology, various claim forms, third party contracts and payment patterns, and reimbursement regulations and policies of third-party payers.
• Detailed understanding of a managed care environment and its impact on the hospital’s bottom line.
• Demonstrated ability to effectively manage multi-disciplined projects and multiple people.
• Excellent communication and customer service skills.
• Working knowledge of mainframe admitting and billing computer systems (EPIC preferred) and experience using Outlook, Word and Excel.
• Demonstrated traits of teamwork, cooperation, and positive and enthusiastic role model.

Experience

• Three years of experience in a leadership or management position, required.
• Experience in a healthcare environment, preferred.

Physical Requirements

• OCCASIONALLY: Blood and/or Bodily Fluids, Climb stairs/ladder, Driving motor vehicles (work required) *additional testing may be required
• Lifting / Carrying: 41-60 lbs
• Loud Noises
• Pushing / Pulling: 26-40 lbs
• Pushing / Pulling: 41-60 lbs
• Squat/kneel FREQUENTLY: Bend/twist
• CONTINUOUSLY: Audible speech, Chemicals/Medications, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Lifting / Carrying: 21-40 lbs, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking
• Additional Physical Requirements performed but not listed above: Ability to multi-task within a stressful environment

Legal Statement

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.

EEO Statement

EOE M/F/Disability/Vet

Company Culture

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We’re seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We’re 15,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children’s Hospital. A Place to Be Proud.