Patient Access Supervisor – Admitting ER

Texas Health Resources; Texas; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k

Paid time off

Medical insurance

Paid Parental Leave

Tuition reimbursement

Student loan repayment

Job summary

Texas Health Resources, Inc. is seeking a Patient Access Supervisor for Admitting ER at Texas Health Dallas. The role oversees staff, reviews insurance verification denials, and guides corrective actions to maintain accurate patient accounts.

The supervisor will manage ONTRAC-based productivity, staff schedules, and weekend calls while implementing policies on data collection, patient education, and compliance to meet regulatory standards.

Qualifications

• 3 years of related work experience required.
• CHAA or CHAM preferred upon hire.
• CPI - Crisis Prevention Intervention training within 90 days required and maintained annually.

Responsibilities

• Supervise employees assigned and act as a resource for staff within the department.
• Review patient account errors and denials for Insurance Verification.
• Provide guidance to staff to correct patient accounts and distribute denials as appropriate.
• Maintain staff productivity by pulling ONTRAC reports and triaging accounts.
• Maintain schedules, ensure adequate staffing, and take weekend calls as needed.
• Design and implement policies related to data collection, patient education, and compliance.
• Complete other duties as assigned.

Skills

Staff supervision

Insurance verification

Policy compliance

CPI training

Communication skills

Education

High school diploma

Associate degree preferred

Tools

ONTRAC reporting

Job description

Patient Access Supervisor – Admitting ER

Bring your passion to Texas Health so we are Better + Together

Work location: Texas Health Dallas, 8200 Walnut Hill Ln, Dallas, TX 75231

Work hours: Full Time, Rotating Shifts for 40 hrs/week. Weekend and holiday requirements

Patient Access Department highlights

• The Patient Access Supervisor is a key member of the Patient Access Services team.
• Fast-paced environment that requires quick thinking when dealing with emergency situations.
• Team-oriented work environment with expanded resources from other Patient Access areas.

Here’s What You Need

• High School Diploma or Equivalent required
• Associate degree preferred
• 3 years of related work experience required
• CHAA - Certified Healthcare Access Associate preferred upon hire
• CHAM - Certified Healthcare Access Manager preferred upon hire
• CPI - Crisis Prevention Intervention Training within 90 days required and maintained annually

What You Will Do

• Supervise employees assigned and act as a resource for assigned employees within the department.
• Review patient account errors and denials that pertain to the Insurance Verification's Department.
• Provide guidance to staff, which will enable them to perform necessary action to correct patient account. Distributes corrections and denials as appropriate.
• Maintain staff's productivity standards set by the department by pulling reports out of ONTRAC and triaging accounts to even out worklist.
• Maintain appropriate work schedules., ensures adequate staffing, and takes weekend calls as needed.
• Perform tasks and training of area in which he or she is assigned. Responsible for the design and implementation of system and entity policies related to data collections, patient and family education. Corporate Compliance program, patient rights and responsibilities, legal consents, release of information, medical staff bylaws and JCAHO, state and federal regulations.
• Completes other duties as assigned.

Additional perks of being a Texas Health Patient Access Supervisor

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan repayment programs as well as several other benefits.
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.

Entity Highlights

Texas Health Presbyterian Hospital Dallas is one of North Texas's most established hospitals. As an 875 bed, full service hospital, we've served the Dallas community and surrounding areas including Lakewood, White Rock, and Highland Park since 1966 with a commitment to high quality, compassionate care. We specialize in cancer care, cardiology, neurosciences, women's services, and emergency medicine. Our hospital is home to a renowned Level III Neonatal Intensive Care Unit (NICU), a Comprehensive Stroke Center, and a Bariatric Surgery Center of Excellence. We also offer a wide range of outpatient services, including surgery, wellness programs, and advanced women's imaging.

Our Women's Robotic Surgery program holds accreditation as a Center of Excellence in Robotic Surgery by the Surgical Review Corporation (SRC), reflecting our commitment to innovation in women's health and patient safety in surgery. Texas Health Dallas is a Joint Commission certified Comprehensive Stroke Center, Level I Trauma Center, and Comprehensive Heart Attack Center. We are proud to be a designated Magnet hospital and a top choice in North Texas for cancer treatment, emergency services, cardiac care, and bariatric surgery. If you’re ready to join us in our mission to improve the health of our community, then let’s show the world how we’re even better together! Learn more about our culture, benefits, and recent awards.

Do you still have questions or concerns? Feel free to email your questions to [e-mail]

Entity Highlights #LI-AM1