Patient Access Supervisor

Trinity Health; Newton (IA); On-site; USD 85,000 - 110,000; Full time

Job summary

Trinity Health is seeking an exempt, day-shift leader for the Newton location to supervise patient access operations across registration, admissions, and financial counseling. The role emphasizes policy standardization, system-wide governance, and collaboration with regional leaders to meet performance goals.

The ideal candidate has 3–5 years in leadership within Patient Access and 5 years in related areas, with HFMA/NAHAM certification expected within the first year of hire.

Qualifications

• Bachelor's degree in Accounting, Business, Finance, or related field or equivalent combination of education/experience.
• 3–5 years of leadership experience within Patient Access.
• 5 years of relevant experience in areas like Registration, Insurance Verification/Financial Clearance, Financial Counseling.
• National certification in HFMA CHFP or CRCR or NAHAM CHAM required within 1 year of hire.

Responsibilities

• Supervise each functional area of the hospital's patient access services (outpatient registration, ER registration, admissions, bed assignment, financial counseling).
• Monitor patient tracking systems, registration reports, and financial clearance activities to meet KPIs.
• Coordinate investigation and resolution of patient/family or staff complaints.
• Provide operational guidance and support to team; disseminate policy updates; cover other divisions as needed.

Skills

Leadership

Patient Access

Financial Counseling

Education

Bachelor's degree in Accounting, Business, Finance, or related field

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

EXEMPT ROLE - NOT ELIGIBLE FOR OVERTIME

NEWTON LOCATION - 1st SHIFT

ESSENTIAL FUNCTIONS

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Leadership:

Providing advice, guidance & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals.

Enable Collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations

Direction & Growth:

Providing advice, guidance & leadership to service area, functional area, RHM & Regions.

Leading standardization / systemness & optimization of policy, process, methodology, establishing a national community of practice.

Oversee Vendor / Contract Labor Management including centralizing strategy & optimizing spend.

Strategic Support & Accountability:

Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives.

Responsible for supporting regional efforts to comply with functional area priorities.

Accountable for the selection, evaluation & overall success of the functional leadership teams.

Organization-wide focal point for establishing functional strategies & governance over financials & staffing.

Accountable for communication between service area functional area, RHM & Region leaders.

Operational Delivery

Responsible for measuring & reporting KPIs / metrics &value delivery.

Providing advice, guidance & leadership for the colleague life cycle.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

FUNCTIONAL ROLE

• Maintains & demonstrates knowledge to successfully supervise each functional area of the hospital including, but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling.
• Regularly monitors the patient tracking system, registration reports & financial clearance activities to ensure patients are registered within key performance standards.
• Monitors all financial clearance activity ensuring all accounts are verified at time of service & meet medical necessity requirements.
• Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints.
• Resolves patient questions regarding payment requirements/charges referred by the registrars.
• Provides operational guidance & support to assigned team, disseminates policy/procedure updates, supports coverage of other departmental divisions as required.

MINIMUM REQUIREMENTS

Bachelor's degree in Accounting, Business, Finance, or a related field of study or equivalent combination of education & / or experience.

Three (3) to Five (5) years of leadership experience within Patient Access

Five (5) years of relevant experience in functional areas of Patient Access such as Registration,

Insurance Verification/Financial Clearance, Financial Counseling, or other relevant experience.

Obtain national certification in HFMA CHFP or CRCR or NAHAM CHAM required within one (1) year of hire.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran