Patient Access Supervisor

BHS Baptist Healthcare System; Lexington (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Baptist Health is seeking a Patient Access Supervisor to assist the Patient Access Manager with leadership of the department, overseeing insurance verification, pre-registration, patient payments, and registration. You will help drive excellent customer service and financial performance while supporting strategic initiatives to reduce denials and improve access to care.

Responsibilities include coordinating day-to-day operations, mentoring staff, ensuring compliance with policies, and

Qualifications

• Minimum three years experience in Access Services related field (registration, patient accounting, and financial services) or one year of supervisory/management experience required.

Responsibilities

• Oversee insurance verification, pre-registration, and registration processes.
• Manage collection of patient payments and document distribution.
• Provide financial triage support and optimize departmental workflow.
• Assist in leadership development and operational decisions to sustain customer service and financial performance.

Skills

Leadership

Customer service

Access services

Education

High School Diploma or equivalent

Job description

The Patient Access Supervisor assists the Patient Access Manager/Regional Director with management and provision of leadership to the Patient Access department, performing duties which include insurance verification, pre-registration, collection of patient payments, document distribution, financial triage, and registration. The Supervisor assists the Manager with tactical and operational decisions to sustain a high level of customer service and to generate optimal financial results. The goal of the unit is to provide excellent customer service, improve patient access to care, and reduce operating expenses associated with payment denials or delays. The Supervisor is responsible for further development of Patient Access to incorporate additional patient services and business functions as set forth by the AVP, Patient Access and Financial Clearance Services.

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation.

Requirements

• High School Diploma or equivalent.
• Minimum three years experience in Access Services related field (registration, patient accounting, and financial services) or one year of supervisory/management experience required.

Baptist Health is an Equal Employment Opportunity employer. Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. Founded in 1924 in Louisville, Kentucky, Baptist Health operates 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint‑venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40-bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians.

Equal Employment Opportunity Statement

Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Baptist Health is a drug‑free workplace and employment with Baptist Health is subject to post‑offer, pre‑employment drug testing.

Notice of Nondiscrimination and Accessibility to Services

Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll‑free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.