Patient Access Specialist: Warm Check-In & Scheduling

OrthoNebraska; Omaha (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

OrthoNebraska is seeking a Patient Access Representative to serve as the first point of contact for patients, ensuring a welcoming experience in a fast-paced setting. You will enter patient data, verify insurance, schedule appointments, and collect upfront payments with accuracy and professionalism.

The role requires a High School diploma or equivalent and 2+ years in customer service, with healthcare exposure preferred.

Qualifications

• 2+ years of customer service experience.
• Healthcare experience preferred.
• 2+ years experience in a fast-paced environment preferred.
• Proficient with Electronic Medical Records (EMR).
• Excellent interpersonal and communication skills.

Responsibilities

• Provide exceptional patient-focused service at check-in and check-out.
• Enter patient demographics and insurance information accurately.
• Perform insurance verification and collect copayments.
• Schedule appointments with patient convenience in mind.
• Maintain confidentiality and comply with regulatory requirements.
• Assist patients with wayfinding and paperwork as needed.
• Collaborate with team and participate in meetings as scheduled.

Skills

Customer service

Healthcare experience

Fast-paced environment

EMR proficiency

Communication skills

Team player

Education

High School diploma or equivalent

Job description

OrthoNebraska is seeking a Patient Access Representative to serve as the first point of contact for patients, ensuring a welcoming experience in a fast-paced setting. You will enter patient data, verify insurance, schedule appointments, and collect upfront payments with accuracy and professionalism.

The role requires a High School diploma or equivalent and 2+ years in customer service, with healthcare exposure preferred.