Patient Access Specialist - SS Revenue Cycle - St. Vincent Medical Center

Bon Secours Mercy Health; Toledo (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Toledo seeks a Patient Access Representative to ensure quality service for patients. This role involves processing registrations, verifying insurance, and maintaining medical records while providing excellent customer service. Ideal candidates will possess strong communication skills and problem-solving abilities.

Benefits

Comprehensive medical, dental, and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan

Paid time off

Educational Assistance

Qualifications

• Prior experience in patient registration/healthcare preferred.
• Knowledge of medical terminology is preferred.

Responsibilities

• Processes patient registration and verifies demographics.
• Maintains confidentiality of all patients’ records.
• Provides excellent customer service and communication.

Skills

Problem-solving

Communication

Interpersonal skills

Basic computer skills

Basic math skills

Education

High School Degree or GED

Associate Degree

Job description

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety, and cost-effectiveness. Our hospitals, care sites, and clinicians are recognized for clinical and operational excellence.

The Patient Access Representative is the first line of quality service to our patients and the community, ensuring patient safety and identity protection. Responsibilities include processing patient registration, verifying demographics, obtaining insurance cards and identification, updating medical records accurately and efficiently, scheduling appointments, transcribing orders, explaining financial options to patients, and maintaining updated medical records.

Essential Functions:

• Provides excellent customer service and communication skills with patients, medical staff, and the general public.
• Must possess the ability to troubleshoot and resolve problems promptly.
• Performs registration and basic insurance verification, ensuring accurate patient identity for billing.
• Maintains the confidentiality of all patients’ records and accounts.
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately.
• Answers the telephone using an established greeting and assists callers in a friendly and helpful manner.
• Other duties as assigned.

Education:

• High School Degree or GED.
• Associate Degree preferred but not required.

Experience:

• Prior experience in patient registration/healthcare preferred but not required.
• Knowledge of medical terminology is preferred but not required.

Skills & Abilities:

• Problem-solving skills, basic computer skills, 45 WPM typing skills, with excellent communication and interpersonal skills.
• Engage with staff and patients professionally.
• Basic math skills.

This is a collective bargaining position.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental, and vision plans.
• Prescription drug coverage.
• Flexible spending accounts.
• Life insurance w/AD&D.
• Employer contributions to retirement savings plan when eligible.
• Paid time off.
• Educational Assistance.
• And much more.

*Benefits offerings vary according to employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. To view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio, or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment process, please contact The Talent Acquisition Team at [e-mail].