Patient Access Specialist - SS Revenue Cycle - St. Vincent Medical Center

Mercy Health Partners; Toledo (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading healthcare organization as a Patient Access Representative, where you'll be the first line of service to patients. Your role will involve processing registrations, ensuring patient safety, and providing exceptional customer service. This position offers a chance to work in a supportive environment focused on community health.

Benefits

Comprehensive medical, dental, and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan

Paid time off

Educational Assistance

Qualifications

• Prior experience in patient registration/healthcare preferred.
• Knowledge of medical terminology is preferred.

Responsibilities

• Processes patient registration and verifies demographics.
• Schedules appointments and maintains medical records.
• Provides excellent customer service and communication.

Skills

Problem-solving

Communication

Interpersonal Skills

Basic Computer Skills

Basic Math Skills

Education

High School Degree or GED

Associate Degree

Job description

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

The Patient Access Representative is the first line of quality service to our patients and the community, ensuring patient safety and identity protection. Responsibilities include processing patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. Additional duties include scheduling appointments, transcribing orders, explaining financial options to patients, and maintaining accurate and efficient medical records.

Essential Functions:

• Provides excellent customer service and communication skills with patients, medical staff, and the public.
• Troubleshoots and resolves problems promptly.
• Performs registration and basic insurance verification, ensuring accurate patient identity for billing.
• Maintains confidentiality of all patients’ records and accounts.
• Ensures patient flow is maintained and reports department and patient issues immediately.
• Answers the telephone using an established greeting and assists callers in a friendly manner.
• Performs other duties as assigned.

Education:

• High School Degree or GED.
• Associate Degree preferred but not required.

Experience:

• Prior experience in patient registration/healthcare preferred but not required.
• Knowledge of medical terminology is preferred but not required.

Skills & Abilities:

• Problem-solving skills, basic computer skills, 45 WPM typing, and excellent communication and interpersonal skills.
• Engages with staff and patients professionally.
• Basic math skills.

This is a collective bargaining position.

Many of our opportunities reward your hard work with:

• Comprehensive, affordable medical, dental, and vision plans.
• Prescription drug coverage.
• Flexible spending accounts.
• Life insurance w/AD&D.
• Employer contributions to retirement savings plan when eligible.
• Paid time off.
• Educational Assistance.
• And much more.

*Benefits offerings vary according to employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. For more information about our policies, please contact [e-mail].