Patient Access Specialist - Southeast Medical Center

denverhealth; Denver (CO); Sur place; USD 29 000 - 34 000; Plein temps

Avantages offerts par ce poste

Paid time off starting at 28 days per年

100% paid parental leave up to 6 weeks

Retirement plan with employer contrib.

Health coverage

Loan forgiveness eligibility

Tuition assistance

Résumé du poste

Denver Health is seeking a Patient Access Specialist for Southeast Medical Center FQHC. The role serves as the first point of contact, registering patients, verifying insurance, collecting payments, and maintaining accurate demographic data to support billing and care access.

Under minimal supervision, you will help ensure smooth clinic flow, timely access to care, and a positive patient experience, with flexible coverage across clinics as needed. Prior experience is not required.

Qualifications

• No high school diploma or GED required.
• No experience required.

Responsabilités

• Registers and checks in patients for outpatient services; maintains encounters in the EHR.
• Explains financial responsibilities and collects payments at the time of service.
• Collaborates with clinic leadership and staff to support efficient flow and timely access.
• Verifies insurance eligibility and benefits using payer portals; coordinates with related teams to resolve issues.
• Meets productivity, quality, and accuracy standards and participates in audits.
• Provides coverage across departments as needed; complies with regulatory requirements.

Connaissances

Attention to detail

Effective communication

Problem solving

Prioritization

Team collaboration

Data entry

Typing 25 wpm

Microsoft Office

Epic familiarity

Organization

Formation

No High School Diploma and/or No GED Required

Description du poste

We are recruiting for a mission-driven Patient Access Specialist - Southeast Medical Center to join our team! We're with you for life's journey. At Denver Health, purpose isn't just something we believe in-it's something we live every day, for life's journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department

Southeast Medical Center FQHC

Job Summary

Under minimal supervision, the Patient Access Specialist serves as the first point of contact for patients and families across all outpatient clinic registration areas. This role registers and checks in patients, verifies insurance coverage, explains financial responsibilities, collects point-of-service payments, and maintains accurate patient information. The Patient Access Specialist works closely with clinical and support teams to promote timely access to care, efficient clinic flow, and a positive patient experience, while providing flexible coverage across clinics as needed.

Essential Functions :

• Accurately registers and checks in patients for outpatient services by confirming patient identity using approved identification processes; creates and maintains encounters in the electronic health record (EHR); and collects, verifies, and updates demographic, guarantor, and insurance information at each visit to support accurate billing, continuity of care, and compliance with organizational policies. (20%)
• Talks with patients about their financial responsibilities in a clear and respectful way, including co-pays, deductibles, deposits, and self-pay expectations; collects required payments at the time of service and connects patients with financial counseling or enrollment services when needed. (20%)
• Works collaboratively with clinic leadership, providers, nursing staff, scheduling, and ancillary departments to support efficient clinic flow and timely patient access; communicates delays, coverage concerns, or registration issues that may impact patient care or throughput; and supports same-day add-ons, walk-ins, and schedule changes. (15%)
• Checks insurance eligibility and benefits using electronic tools and payer portals before or at the time of service, identifies coverage limitations, referral or authorization requirements, and potential self-pay situations, and works with Insurance Verification, Pre-Service, and Authorization teams to resolve coverage issues that could delay care or impact reimbursement. (10%)
• Meets established productivity, quality, and accuracy standards, including registration accuracy and financial collection expectations, while participating in audits, quality and process improvement initiatives. (10%)
• Provides coverage and flexes across departments or clinics in response to staffing and operational needs. (10%)
• Ensures adherence to all applicable federal, state, and organizational regulatory requirements, including FQHC and HRSA guidelines, EMTALA, HIPAA, and other mandatory regulations, across all departments and clinics in the performance of patient access activities. (10%)
• Serves as a resource for new hires by providing ongoing training support and answering questions as needed. (5%)

Education :

No High School Diploma and/or No GED Required

Work Experience :

No experience required

Work Type

Regular

Salary

$21.00 - $24.93 / hr

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you're joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
• 100% paid parental leave up to 6 weeks
• Immediate eligibility for retirement plans with employer contribution up to 9.5%
• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
• Comprehensive well-being programs including on-site employee fitness center locate

Knowledge, Skills and Abilities :

• Organization and Attention to detail
• Effective communication
• Ability to Problem Solve
• Ability to prioritize workflow and determine priority
• Ability to demonstrate professional work behavior by following Denver Health guidelines/policies
• Ability to multi-task and handle a high volume of tasks at one time
• Ability to enter data quickly and accurately
• Ability to complete daily work by the end of the shift
• Ability to work collaboratively with a team
• Ability to type 25 wpm.
• Knowledge of Microsoft Office Suite.
• Familiarity with Epic