Patient Access Specialist - REMOTE

GetixHealth; Lakeland (FL); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Remote position (speed test required)

Equipment provided

Quarterly bonus opportunities

Job summary

GetixHealth in Lakeland, FL is seeking a Patient Access Representative to guide patients through the registration process, verify insurance, and schedule appointments.

The role offers $16.00 per hour with quarterly performance-based bonuses, a full-time schedule from Monday to Friday, and a remote option after a speed test. Equipment is provided and adherence to HIPAA is required.

Qualifications

• High school diploma or GED.
• 1+ year in patient access or healthcare customer service.
• Type at least 35 WPM.
• Strong verbal and written communication.
• Excellent patient-focused customer service.
• Detail-oriented with accurate data entry.
• Multitask in a fast-paced environment.
• Basic computer proficiency across multiple systems.
• HIPAA and patient confidentiality knowledge.
• Work independently and in a team.
• Meet schedule including late shift and monthly Saturday.

Responsibilities

• Accurately collect, review, and update patient demographics, insurance, and financial information.
• Verify insurance coverage, eligibility, benefits, co-pays, and deductibles.
• Ensure pre-registration information is complete before services.
• Identify and resolve missing or inaccurate information.
• Schedule patient appointments and clinical services efficiently.
• Coordinate with physician offices and departments to support scheduling.
• Assist with appointment-related questions and scheduling concerns.
• Obtain and document required insurance pre-certifications and prior authorizations.
• Communicate with carriers and offices to resolve authorization or coverage issues.
• Document verification results and authorization numbers accurately.
• Maintain complete records within designated healthcare systems.
• Deliver professional customer service and explain benefits and financial responsibilities.
• Assist patients with questions regarding registration, scheduling, and payment requirements.
• Maintain PHI confidentiality; follow HIPAA and policies.
• Meet productivity, accuracy, quality, and customer service expectations.

Skills

Typing 35 WPM

Customer service

Attention to detail

Verbal and written communication

HIPAA/compliance

Multitasking

Teamwork

Independence

Education

High School Diploma or GED

Tools

EHR systems

Patient registration systems

Scheduling platforms

Job description

Patient Access Representative

GetixHealth | $16.00 per Hour + Quarterly Bonus Opportunities

Are you passionate about helping patients navigate their healthcare experience? Do you have strong customer service skills, attention to detail, and experience working with insurance information or patient registration?

GetixHealth is seeking dependable, detail-oriented, and customer-focused Patient Access Representatives to join our growing team!

Position Details:

• Position: Patient Access Representative
• Pay Rate: $16.00 per hour
• Bonus Opportunities: Eligible for quarterly performance-based bonuses
• Employment Type: Full-Time
• Schedule: Monday-Friday, with additional scheduling requirements outlined below
• Remote Position: Must pass the internet speed test
• Equipment: we provide the equipment

Work Schedule & Availability Requirements:

Candidates must be available to work the following schedule:

• Regular Schedule: Monday-Friday, 9:00 AM-5:30 PM Central Time
• Late Shift: One day per week, 10:30 AM-7:00 PM Central Time (in place of the regular shift)
• Saturday Requirement: One Saturday per month, 11:00 AM-4:00 PM Central Time

IMPORTANT: Flexibility is required. Candidates must be able to work the regular schedule, weekly late shift, and required monthly Saturday. Work schedules are subject to change based on business and operational needs.

What You'll Do:

As a Patient Access Representative, you will help patients navigate the registration process while ensuring accurate information is collected and documented.

Key Responsibilities

Patient Registration & Insurance Verification

• Accurately collect, review, and update patient demographic, insurance, and financial information.
• Verify insurance coverage, eligibility, benefits, co-pays, and deductibles.
• Ensure all required pre-registration information is complete before scheduled services.
• Identify missing or inaccurate information and take appropriate steps to resolve discrepancies.

Appointment Scheduling & Coordination

• Schedule patient appointments and clinical services accurately and efficiently.
• Confirm appointment availability, patient information, and insurance requirements.
• Coordinate with physician offices, clinical departments, and other healthcare teams to support timely scheduling.
• Assist with appointment-related questions and scheduling concerns.

Insurance Authorizations & Documentation

• Obtain and document required insurance pre-certifications, referrals, and prior authorizations.
• Communicate with insurance carriers and physician offices to resolve authorization or coverage issues.
• Accurately document insurance verification results, authorization numbers, and related information.
• Maintain complete and accurate records within designated healthcare systems.

Patient Customer Service & Financial Support

• Deliver professional, courteous, and compassionate customer service during patient interactions.
• Explain insurance benefits, co-pays, deductibles, and estimated patient financial responsibilities.
• Assist patients with questions regarding registration, scheduling, and payment requirements.
• Address patient concerns professionally and elevate complex issues when appropriate.

Data Entry, Accuracy & Compliance

• Enter and maintain accurate patient information in designated healthcare systems.
• Review and document applicable diagnosis and procedure codes when required.
• Maintain confidentiality of Protected Health Information (PHI).
• Follow HIPAA regulations, organizational policies, and established procedures.
• Meet departmental productivity, accuracy, quality, and customer service expectations.

Required Qualifications:

• High school diploma or GED.
• Minimum of 1 year of experience in patient access, healthcare customer service, patient financial services, medical registration, or a related healthcare environment.
• Ability to type at least 35 words per minute (WPM).
• Strong verbal and written communication skills.
• Excellent customer service skills with a patient-focused approach.
• Strong attention to detail and accuracy when entering patient and insurance information.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Basic computer proficiency and ability to navigate multiple systems.
• Understanding of patient confidentiality and HIPAA requirements.
• Ability to work independently and collaboratively with a team.
• Ability to work the required schedule, including one late shift per week and one Saturday per month.

Preferred Qualifications:

• 2-3 years of experience in patient access, patient registration, or healthcare revenue cycle operations.
• Associate or bachelor's degree in Business, Healthcare Administration, Finance, or a related field.
• Experience verifying medical insurance coverage, benefits, and eligibility.
• Familiarity with medical terminology, insurance authorization processes, and healthcare billing requirements.
• Experience working with electronic health records (EHR), patient registration systems, or hospital scheduling platforms.
• Previous experience in a high-volume healthcare call center or patient-facing environment.
• Bilingual proficiency in English and Spanish is a plus.

Typing Assessment Requirement:

All candidates must demonstrate a minimum typing speed of 35 words per minute (WPM). A typing assessment will be administered during the interview process. Candidates must meet the minimum typing requirement to be considered for the position.

About GetixHealth:

Founded in 1992, GetixHealth has grown into a leading provider of healthcare revenue cycle management services, with offices across the United States and India. We work with healthcare organizations to optimize their financial performance, offering solutions that enhance efficiency and profitability. Our team of 1,800 dedicated professionals delivers exceptional patient care, compliance, and cutting-edge technology to help clients succeed. With a relentless commitment to patient satisfaction, we ensure that every step of the revenue cycle is streamlined and patient centered.

Benefits & Incentives:

• Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
• Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
• 401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
• Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
• Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.

GetixHealth is an equal opportunity employer and participates in E‑Verify.

Experience

• 1 year(s): Patient Access or Patient Registrar

Education

• High School or better

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.