Patient Access Specialist — Registration & Billing Support

OhioHealth; Marion (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

OhioHealth is seeking a Registration professional for Main Registration to support patient access services. The role focuses on accurate patient identification in the EMR, collecting and entering demographic and financial information, and delivering exceptional customer service across encounters with patients, families, and physicians.

The position requires high school or GED, with 1–2 years of medical office experience, evening shift, and 40 hours per week in an on-site hospital setting.

Qualifications

• Excellent communication, organization, and customer service skills.
• Basic computer skills.
• One to two years of previous experience in a medical office setting.

Responsibilities

• Accurately identifies patient in EMR system.
• Obtains and enters accurate patient demographic and financial information.
• Provides exceptional customer service during encounters with patients, families, visitors, and OhioHealth physicians and associates.
• Performs registration functions in any of the Patient Access areas.
• Uses critical thinking skills to make decisions, resolve issues, and/or escape concerns when they arise.
• Verifies insurance eligibility using online eligibility system, payer websites or by phone call.
• Secures and tracks insurance authorizations and processed BXC patients.
• Transcribes ancillary orders.

Skills

Communication

Organization

Customer service

Basic computer skills

Education

High School or GED

Tools

EMR system

Job description

OhioHealth is seeking a Registration professional for Main Registration to support patient access services. The role focuses on accurate patient identification in the EMR, collecting and entering demographic and financial information, and delivering exceptional customer service across encounters with patients, families, and physicians.

The position requires high school or GED, with 1–2 years of medical office experience, evening shift, and 40 hours per week in an on-site hospital setting.