Patient Access Specialist: Registration & Billing

Sinai-Grace Hospital; Detroit (MI); On-site; USD 23,000 - 30,000; Full time

Job summary

Sinai Grace Hospital is seeking a Patient Access representative to support registration, scheduling, pre-admission and admission, reception and discharge processes. You will obtain complete patient demographics and ensure compliant liability collection at, before, and after the date of service.

You will verify insurance and benefits, obtain authorizations, and coordinate post-discharge care as needed, while delivering high-quality customer service in a fast-paced hospital setting.

Qualifications

• High School Diploma or GED required.
• 0–1 year in a Customer Service role.
• 0–1 year administrative experience in medical facility, health insurance, or related area preferred.
• Some college coursework is preferred.

Responsibilities

• Greet patients per Conifer Standards of Care and complete full patient registration at date of service.
• Educate patients about financial liabilities and collect payments per policies.
• Verify insurance, benefits, coverage & eligibility; secure authorizations and inpatient notification.

Skills

Typing 35 wpm

PC/CRT/printer experience

Customer service

Fast-paced environment

Oral and written communication

Compliance awareness

Two Patient Access service areas

Negotiation for collections

Relationship building

Interpreting medical orders/insurance

Education

High School Diploma or GED

0–1 year customer service

0–1 year healthcare administration experience

Some college coursework

Tools

PC/CRT/printer

Job description

Sinai Grace Hospital is seeking a Patient Access representative to support registration, scheduling, pre-admission and admission, reception and discharge processes. You will obtain complete patient demographics and ensure compliant liability collection at, before, and after the date of service.

You will verify insurance and benefits, obtain authorizations, and coordinate post-discharge care as needed, while delivering high-quality customer service in a fast-paced hospital setting.