Patient Access Specialist PT

Ensemble Health Partners; West Reading (Berks County); On-site; USD 23,419 - 25,003; Full time

Benefits offered by this job

Paid certifications

Tuition reimbursement

Comprehensive benefits package

Job summary

Ensemble Health Partners is looking for a Patient Access Specialist to perform admitting duties at Tower – Reading Hospital. Responsibilities include collecting patient information, operating the switchboard, and ensuring excellent customer service.

The ideal candidate should have at least 1 year of customer service experience and a high school diploma or GED. The position offers an hourly pay range of $17.00 – $18.15 and includes bonus incentives and comprehensive benefits.

Qualifications

• 1+ years of customer service experience.
• High school diploma or GED required.
• CRCR certification required within 9 months of hire.

Responsibilities

• Assign accurate MRNs and collect insurance information.
• Operate the telephone switchboard for calls.
• Pre-register patient accounts prior to visits.

Skills

Customer service experience

Attention to detail

Communication skills

Education

High school diploma or GED

CRCR certification

Job description

Position Overview

We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. The representative will work within the policies and processes of the organization while meeting regulatory compliance requirements.

Job Responsibilities

• Assign accurate MRNs, complete medical necessity/compliance checks, provide patient instructions, and collect insurance information.
• Receive and process physician orders and utilize an overlay tool while delivering excellent customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter‑office calls.
• Maintain excellent customer service with compassion and adhere to policies.
• Meet point‑of‑service goals as assigned.
• Utilize quality auditing and reporting systems to correct accounts and provide statistical data to leadership.
• Pre‑register patient accounts prior to visits, including collecting demographic, insurance, and financial liabilities.
• Explain consent for treatment forms, obtain necessary signatures, and distribute patient education documents.
• Review eligibility responses in the insurance verification system and enter benefit data to support POS collections and billing.
• Screen medical necessity using ABN software and distribute required notices and pamphlets.

Minimum Experience & Qualifications

• 1+ years of customer service experience.
• High school diploma or GED required.
• CRCR certification required within 9 months of hire (company paid).
• Openness to innovation, including AI, to improve processes and patient/client experiences.

Compensation & Benefits

Hourly pay range $17.00 – $18.15 based on experience. The role includes bonus incentives, paid certifications, tuition reimbursement, and a comprehensive benefits package. Career advancement is available.

Location & Work Status

On‑site role at Tower – Reading Hospital in Wyomissing, PA.

EEO Statement

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail].

This posting addresses state‑specific requirements to provide pay transparency. Compensation decisions consider many job‑related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.