Patient Access Specialist - PART-TIME

Ensemble Health Partners; Philadelphia (Philadelphia County); On-site; USD 23,419 - 25,003; Full time

Benefits offered by this job

Bonus incentives

Paid certifications

Tuition reimbursement

Comprehensive benefits package

Career advancement opportunities

Recognition for exceeding performance

Job summary

Ensemble Health Partners is hiring a Patient Access Specialist for onsite work at Tower – St. Christopher’s Hospital for Children in Philadelphia, PA. The role requires performing admitting duties, providing excellent customer service, and ensuring adherence to regulatory compliance.

Key responsibilities include managing patient admissions, conducting audits, and pre-registering accounts. The ideal candidate will have a high school diploma and at least one year of customer service experience.

The position offers a comprehensive benefits package, including paid certifications and tuition reimbursement.

Qualifications

• Minimum 1 year of customer service experience.
• CRCR certification required within 9 months of hire.

Responsibilities

• Assign accurate MRNs and conduct compliance checks.
• Provide patient instructions and collect insurance information.
• Conduct audits of accounts and provide statistical data.
• Pre-register patient accounts and explain consent forms.
• Screen medical necessity using ABN software.

Skills

Customer service experience

Inquisitive and open to innovation

Education

High School Diploma or GED

CRCR certification

Job description

Job Overview

Ensemble is hiring a Patient Access Specialist to perform admitting duties for all patients admitted for services at the hospital. This onsite position is located at Tower – St. Christopher’s Hospital for Children in Philadelphia, PA, and requires candidates to work on-site. The role involves performing all associated admission tasks while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes that are currently in place across the entire organization.

Salary: $17.00 – $18.15 per hour based on experience.

Responsibilities

• Assign accurate MRNs, complete medical necessity/compliance checks, provide patient instructions, collect insurance information, and process physician orders.
• Utilize the overlay tool while providing excellent customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter‑office calls.
• Provide compassionate customer service in all interactions.
• Adhere to point‑of‑service goals and quality auditing and reporting systems to ensure accounts are corrected.
• Conduct audits of accounts, assure all forms are completed accurately and timely, and provide statistical data to leadership.
• Pre‑register patient accounts prior to visits, including inbound/outbound calls to obtain demographic, insurance, and financial liability information, and collect point‑of‑service collections and past‑due balances with payment plan options.
• Explain and obtain signatures for consent and other required forms, and distribute patient education documents.
• Review insurance eligibility responses, select applicable insurance plan code, and enter benefit data to support point‑of‑service collections and billing processes.
• Screen medical necessity using the Advanced Beneficiary Notice (ABN) software for Medicare patients and distribute ABN as appropriate; document other designated forms and pamphlets.

Qualifications

• Minimum 1 year of customer service experience.
• Inquisitive and open to innovation, including AI, to improve processes and patient/client experience.

Education & Certifications

• High School Diploma or GED required.
• CRCR certification required within 9 months of hire (company paid).

Benefits

• Bonus incentives.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits package.
• Career advancement opportunities.
• Recognition for exceeding performance through quarterly and annual incentive programs.

EEO & Accessibility Statement

Ensemble is an equal employment opportunity employer. We do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other basis protected by applicable federal, state, or local laws. We prohibit harassment based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail].

This posting addresses state‑specific requirements to provide pay transparency. Compensation decisions consider many job‑related factors, including but not limited to geographic location, knowledge, skills, relevant experience, education, licensure, internal equity, and time in position.