Patient Access Specialist - FT Day shift

Emerus; San Antonio (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Emerus is seeking a Patient Registration/Insurance Verification Liaison to support admissions and revenue cycle processes at our Schertz, TX facility. You will collect and verify patient demographics, verify insurance benefits, obtain authorizations, and pursue collections as needed.

The role requires at least 1 year of relevant healthcare experience, strong English communication skills, and proficiency with MS Office.

Qualifications

• High School Diploma or GED required.
• 1 year of patient registration and insurance verification experience in a health care setting required; 2 years preferred.
• Emergency Department registration experience strongly preferred.
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors required.
• Basic understanding of medical terminology.
• Excellent customer service.
• Working knowledge of MS Office.
• Fluency in English; written and oral communication.

Responsibilities

• Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to Admissions and handling of Medical Records.
• Provide excellent customer service at all times by understanding customer needs and building quality relationships.
• Answer telephone professionally; record messages and relay to appropriate medical staff.
• Provide and obtain signatures on required forms and consents.
• Enter complete and accurate demographic information to facilitate revenue cycle processing.
• Verify insurance benefits for all plans and ensure correct payor and plan in the system.
• Obtain insurance authorizations as required by plans.
• Maximize collection efficiency by pursuing payments at the time of service.
• Scan registration and clinical documents into the system and maintain medical records.
• Assist with transferring patients to other hospitals when necessary.
• Respond to medical record requests from patients, physicians and hospitals.
• Maintain cash drawer per policies and keep logs of patients, payments and admissions.
• Maintain visitor/vendor log.
• Maintain a clean front desk area and assist with deliveries and maintenance requests.

Skills

Customer service

English fluency

Communication skills

MS Office

Insurance knowledge

Education

High School Diploma or GED

Tools

MS Office

EMR/EHR systems

Job description

About Us

HIGHLIGHTS

SHIFT: Day Shift (7am-7pm)

JOB TYPE: Full-Time

LOCATION: Schertz

FACILITY TYPE: 16bed Small-Format Hospital (8 ER, 8 Inpatient)

We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.

Position Overview

The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.

Essential Job Functions

• Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
• Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships
• Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
• Provide and obtain signatures on required forms and consents
• Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
• Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
• Obtain insurance authorizations as required by individual insurance plans where applicable
• Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion
• Scan all registration and clinical documentation into the system and maintain all medical records
• Assist with coordinating the transfer of patients to other hospitals when necessary
• Respond to medical record requests from patients, physicians and hospitals
• Maintain cash drawer according to policies
• Maintain log of all patients, payments received, transfers and hospital admissions
• Maintain visitor/vendor log

Other Job Functions

• Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff
• Receive deliveries including mail from various carriers and forward to appropriate departments as needed
• Notify appropriate contact of any malfunctioning equipment or maintenance needs
• Attend staff meetings or other company sponsored or mandated meetings as required
• Assist medical staff as needed
• Perform additional duties as assigned

Basic Qualifications

• High School Diploma or GED, required
• 1 year of patient registration and insurance verification experience in a health care setting, required; 2 years preferred
• Emergency Department registration experience, strongly preferred
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required.
• Basic understanding of medical terminology
• Excellent customer service
• Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred.
• Position requires fluency in English; written and oral communication