Patient Access Specialist - Primary Care Center

Denver Health; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a mission-driven organization as a Patient Access Specialist in a dynamic primary care setting. This role is vital in ensuring smooth patient registration and discharge processes, utilizing the EPIC system to manage patient information efficiently. You will engage with patients, providing exceptional customer service while handling payments and coordinating with nursing staff. The organization values respect, belonging, and accountability, making it a great place for those who want to make a difference in healthcare. With outstanding benefits and a commitment to community service, this is an exciting opportunity to grow your career in a supportive environment.

Benefits

Up to 27 paid days off per year

Immediate retirement plan employer contribution up to 9.5%

Generous medical plans

Free RTD EcoPass (public transportation)

On-site employee fitness center

Childcare discount programs

Tuition reimbursement

Education & development opportunities

Public Service Loan Forgiveness (PSLF) eligible employer

National Health Service Corps (NHCS) eligible employer

Qualifications

• Strong communication skills and attention to detail are essential.
• Ability to work collaboratively and manage multiple tasks effectively.

Responsibilities

• Perform patient registration and discharge tasks using the EPIC system.
• Provide customer service and clerical support to nursing staff.

Skills

Organization and Attention to detail

Effective communication

Problem Solving

Ability to prioritize workflow

Professional work behavior

Multi-tasking

Data entry accuracy

Team collaboration

Typing speed (25 wpm)

Education

No High School Diploma and/or No GED Required

Tools

Microsoft Office Suite

Epic

Job description

We are recruiting for a motivated Patient Access Specialist - Primary Care Center to join our team!

We are here for life’s journey.
Where is your life journey taking you?

Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:

Humanity in action, Triumph in hardship, Transformation in health.

Department: PRIMARY CARE CLINIC PAV L

Job Summary:
Under general supervision, performs all components of patient registration/discharge into the EPIC system. Registration/Discharge includes entering charges for services, data entry, and chart breakdowns. Prepares daily cash deposit. Performs a variety of routine office tasks and maintains logs. Provides customer service, answers telephones, and is a clerical support to nursing and counseling staff.

Essential Functions:

• Answers telephone inquiries; screens calls; routes calls and takes messages (20%)
• Collects co-payment, point-of-service payment, deposits, and other payments, issues receipts and balances cash drawers (20%)
• Works to properly identify patients to increase clean claims and minimize errors associated with misidentification (10%)
• Completes documentation for uninsured patients seeking emergency care, to include CICP and Emergency Medicaid (10%)
• Coordinates bed assignment, transfers, and discharges through various applications and maintains communications with inpatient nursing units and nursing supervisors (10%)
• Verifies and updates patient demographics information and billing insurance information for new and existing patients (10%)
• Calls insurance companies for treatment authorization and benefit information (10%)
• Disseminates direct admit information to other Patient Access personnel for proper screening and insurance verification (5%)
• Maintains quality assurance scores of 98% or higher in conjunction with department expectations (5%)

Education:

• No High School Diploma and/or No GED Required

Work Experience:

• No experience required

Licenses:

Knowledge, Skills and Abilities:

• Organization and Attention to detail
• Effective communication
• Ability to Problem Solve
• Ability to prioritize workflow and determine priority
• Ability to demonstrate professional work behavior by following Denver Health guidelines/policies
• Ability to multi-task and handle a high volume of tasks at one time
• Ability to enter data quickly and accurately
• Ability to complete daily work by the end of the shift
• Ability to work collaboratively with a team
• Ability to type 25 wpm
• Knowledge of Microsoft Office Suite
• Familiarity with Epic

Shift: Days (United States of America)

Work Type: Regular

Salary: $20.00 - $26.96 / hr

Benefits:

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans
• Free RTD EcoPass (public transportation)
• On-site employee fitness center and wellness classes
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education & development opportunities including career pathways and coaching
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer + free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values:

• Respect
• Belonging
• Accountability
• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.