Patient Access Specialist(Part Time)

Hospital for Special Surgery; Stamford (CT); In loco; USD 46.000 - 51.000; Part-time

Descrizione del lavoro

Hospital for Special Surgery in Stamford, CT is seeking a Patient Access Specialist I to support a seamless access experience across scheduling, pre-registration, registration, and financial clearance.

You will accurately capture patient and insurance information, use the Epic system, and collaborate with clinical and revenue cycle teams to ensure timely patient flow while upholding confidentiality and service standards.

Competenze

• Patient-facing customer service professional responsible for scheduling, pre-registration, registration, and financial clearance.
• Uses Epic system to schedule, pre-register, and register patients.
• Maintains confidentiality and protects patient privacy.
• Collaborates with clinical, administrative, and revenue cycle teams.
• Developing-level role with training and competency development.

Mansioni

• Provide courteous, compassionate service to patients and families.
• Schedule, pre-register, and register patients in person and by phone using Epic.
• Enter and verify demographics and insurance details.
• Collect and scan ID, insurance, and consents.
• Resolve routine registration issues and escalate when needed.
• Greeter at Welcome kiosk locations and direct patients to resources.

Conoscenze

Patient service

Communication

Confidentiality

Attention to detail

Team collaboration

Strumenti

Epic system

Descrizione del lavoro

How you move is why we're here. © Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent – candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status: Regular Part time

Work Shift

Compensation Range: The base pay scale for this position is $33.20 - $36.94. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

Part Time Schedule

Three days from 10:00 AM to 3:00 PM

Fridays from 11:30 AM to 8:30 PM (closing shift)

Rotating Saturdays from 8:00 AM to 4:00 PM

Description

The Patient Access Specialist (PAS) I is a highly visible, patient-facing customer service professional responsible for supporting a seamless access experience across scheduling, pre-registration, registration, and financial clearance activities. The PAS I accurately captures patient and insurance information, explains registration and payment requirements, and helps patients navigate access-related processes in person and by phone using the Epic system. Working collaboratively with clinical, administrative, and revenue cycle partners, the PAS I supports timely patient flow and resolves routine access barriers within the assigned functional area. This developing-level role performs standardized Patient Access activities in accordance with established workflows and procedures while consistently meeting productivity, accuracy, quality, confidentiality, compliance, and service expectations. The PAS I develops proficiency in core Patient Access functions through training, competency development, and hands‑on experience. The role is expected to recognize situations that fall outside established procedures, seek appropriate guidance, and use defined escalation pathways to support accurate and timely resolution.

Key Responsibilities

• Patient Experience & Service Excellence
• Provide courteous, compassionate, and professional service to patients, families, visitors, physicians, staff, and other customers across in-person and telephone interactions.
• Create a welcoming experience by actively listening, communicating clearly, managing expectations, and addressing routine questions or concerns within the scope of the role.
• Protect patient privacy and handle sensitive information with discretion in accordance with established confidentiality practices.
• Serve as a Greeter at Welcome kiosk locations, as assigned, and direct patients and visitors to the appropriate destination or resource.
• Scheduling, Pre-Registration & Registration - Schedule, pre-register, and register patients in person and by phone using Epic, following established scheduling and registration workflows.
• Interview patients and accurately enter, validate, and update demographics, contact information, guarantor details, personal information, and medical history.
• Confirm appointment and registration information, identify missing or inconsistent data, and take appropriate steps to correct routine discrepancies before service.
• Collect, review, and scan legal identification, insurance cards, signed consent forms, third-party liability documents, advance care plans, and other required documentation into the appropriate record.
• Resolve patient checklists, registration-related workqueue encounters, and assigned follow-up items within established expectations.
• Seek guidance when registration or scheduling circumstances fall outside established procedures or require additional review.
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• Complete electronic and/or telephone benefit verification and document coverage information accurately in the patient record.
• Identify participating and non-participating insurance coverage and follow established procedures for routine benefit and eligibility questions.
• Escalate complex or unresolved coverage questions through established channe