Patient Access Specialist - Part-Time

Nemours-Children; Jacksonville (FL); On-site; USD 21,000 - 28,000; Part time

Job summary

Nemours Children's Health in Jacksonville is seeking a Part-Time Patient Access Specialist for our Admitting Department to deliver exceptional front-desk service, register patients onsite, verify insurance, and assist with scheduling and revenue cycle tasks.

The ideal candidate brings 2–3 years medical office experience, strong communication skills, and a calm, customer-focused approach. Bilingual English/Spanish and familiarity with Epic EHR are preferred.

Qualifications

• High School Diploma or equivalent.
• 1-2 years of specialized training beyond high school.
• Minimum of 2-3 years of medical office experience.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Register patients onsite and verify insurance details.
• Complete patient check-in/check-out accurately in the EHR.
• Schedule appointments per department policies.
• Collect copays, prepayments and outstanding balances at point of service.
• Provide administrative support and maintain a clean, professional lobby area.
• Address inquiries and coordinate with departments as needed.

Skills

Critical thinking

Independent work

Customer service

Communication

Team collaboration

Adaptability

Learning new systems

Education

Post-secondary healthcare training

Tools

Epic EHR

Job description

Join Our Team!

Are you passionate about delivering exceptional customer service in a fast-paced healthcare environment? Nemours Children's Health is seeking a dedicated Part-Time Patient Access Specialist to join our Admitting Department. This rewarding role serves as a vital first point of contact for patients and families, ensuring a positive experience while supporting accurate registration, insurance verification, and revenue cycle processes.

Position Summary

The Patient Access Specialist is responsible for onsite patient registration, insurance verification, appointment scheduling, and point-of-service collections. With occasional guidance, this role also helps resolve registration, billing, insurance, and payment-related inquiries while delivering outstanding customer service to patients and families.

What Makes an Ideal Candidate?

We are looking for a team member who demonstrates:

• Strong critical thinking and problem-solving skills.
• Initiative and the ability to work independently while contributing positively to a team environment.
• Experience with patient collections and revenue cycle processes.
• A Cheerful, adaptable attitude and willingness to embrace change.
• Relationship-building skills that foster collaboration across departments.
• Clear, courteous, and professional communication abilities.
• A commitment to providing accurate information and supportive service to patients and colleagues.
• A continuous improvement mindset with enthusiasm for learning new systems, tools, and processes.
• Accountability and ownership of responsibilities while consistently delivering high-quality service.

Key Responsibilities

Patient Registration & Insurance Verification

• Obtain, verify, and update patient demographic information.
• Complete patient check-in and check-out processes accurately and efficiently.
• Distribute clinic-specific forms and required documentation.
• Verify guardianship information and obtain insurance cards.
• Verify insurance coverage and eligibility.
• Secure authorization and referral information as needed for each encounter.
• Create and maintain patient charts within the electronic health record (EHR) system.

Financial Responsibilities

• Collect copays, prepayments, and outstanding patient balances.
• Assist with registration, billing, insurance, and payment inquiries.
• Support revenue cycle activities while maintaining excellent customer service standards.

Scheduling & Documentation

• Schedule patient appointments according to departmental policies and procedures.
• Ensure required annual forms are complete, accurate, current, and maintained in accordance with organizational policies.

Administrative Support

• Sort and distribute mail, medical records, and other correspondence.
• Receive delivered equipment and documents.
• Maintain a clean, organized, and professional lobby and work area.
• Participate in staff meetings, educational sessions, and ongoing training.
• Take phone messages and provide administrative support as needed.
• Perform additional duties during downtime, including attaching claims to visits and working assigned work queues.

Qualifications

Required

• High School Diploma or equivalent.
• Specialized training beyond high school (1-2 years preferred).
• Minimum of 2-3 years of medical office experience.

Preferred

• Bilingual (English/Spanish).
• Experience with Epic electronic health record system.