Patient Access Specialist - Night Shift

University Health; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

University Health Truman Medical Center in Kansas City, Missouri, is seeking a Patient Access Representative I to greet patients, register visits, and guide them through the check-in process during the 7:00 PM – 7:30 AM shift.

This entry-level role emphasizes customer service, clear communication, accuracy with patient data, and teamwork across departments to ensure smooth patient flow in Emergency, Outpatient, and Inpatient registration.

Qualifications

• High School Diploma or equivalent.
• Customer Service Experience in retail, hospitality, or healthcare settings.
• Top-notch communication skills with patients and staff.
• Strong writing and keyboarding skills for accurate data capture.
• Ability to learn quickly, complete Patient Access Representative II competency exam within one year.

Responsibilities

• Welcome patients and ensure a smooth, stress-free registration.
• Provide stellar customer service as the first point of contact for patients and families.
• Support patient flow by coordinating with departments for seamless registration.
• Be a problem-solving resource for questions about insurance and patient concerns.
• Jump between areas from Emergency Department to Outpatient and Inpatient Registration.

Skills

Customer Service

Communication

Writing & Keyboarding

Attention to Detail

Problem Solving

Learning & Growth

Education

High School Diploma

Job description

University Health Truman Medical Center in Kansas City, Missouri, is seeking a Patient Access Representative I to greet patients, register visits, and guide them through the check-in process during the 7:00 PM – 7:30 AM shift.

This entry-level role emphasizes customer service, clear communication, accuracy with patient data, and teamwork across departments to ensure smooth patient flow in Emergency, Outpatient, and Inpatient registration.