Patient Access Specialist (Multiple Schedules Available)

Byrne Dairy; City of Syracuse (NY); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Health insurance including dental and vision

Paid vacation and sick leave

401(k) plan with company match

Company paid short-term disability insurance

Employee Assistance Program (EAP)

Job summary

Helio Health in Syracuse is seeking a full-time Patient Access Specialist to assist patients entering their programs by collecting necessary data for service payments. The role includes processing medical records, verifying benefit eligibility, and ensuring effective patient flow.

Candidates should possess at least a high school diploma with excellent communication skills and knowledge of Medicaid procedures. Helio Health offers a comprehensive benefits package including health insurance, paid vacation, and a 401(k) plan.

Qualifications

• Excellent communication skills are required to assist patients effectively.
• Knowledge of billing practices and Medicaid procedures is necessary.
• Strong proficiency in Microsoft Office suite to manage data.

Responsibilities

• Conduct paperwork related to billing orientation.
• Collect payments and ensure accurate cash processing.
• Review methods of payment and assist with Medicaid applications.
• Utilize the HIT system for entering billing information.
• Follow up with insurance companies regarding claim denials.

Skills

Verbal communication skills

Written communication skills

Knowledge of Medicaid procedures

Proficiency in Microsoft Office

Experience in Accounts Receivables

Education

High School Degree / GED

Associate's degree preferred

Job description

Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healthcare issues. The Patient Access Specialist (PAS) meets with patients entering our programs to collect necessary data including insurance and other information to ensure payment for services. The PAS also processes medical records and enters clinical data into our HIT system necessary for our team of healthcare providers.

Job Details

• Location: US-NY-Syracuse
• Category: Revenue Cycle Management
• Position Type: Full-Time
• Work Arrangement: Onsite
• Job ID: 2026-7057

Schedule

• Meadows CCBHC hours can be 5:30am - 2:00pm, 9:30am - 6:00pm or 10:30am-7:00pm
• West Onondaga hours can be 9:30am - 6:00pm or 8:00am - 4:30pm

Pay: $20.00 - $23.00 per hour.

In addition to our comprehensive benefits package, full‑time colleagues in this position are eligible for a Sign‑On incentive up to $1,500.

Responsibilities

• Conduct all related paperwork and other duties associated with billing orientation.
• Collect co‑pays, self‑pays and produce cash receipts.
• Review other methods of payment such as third‑party and Medicaid.
• Assist patients with Medicaid applications, obtain patient ID, rent receipts, SS#, birth certificate and other necessary documentation to complete the application.
• Utilize the H.I.T. system to enter all billing information, system audits and update all relevant data as needed.
• Work with patients, third party payers, Medicaid, State and Federal agencies to collect payment, address questions and resolve concerns.
• Confirm benefit eligibility and determine level of benefits.
• Obtain Pre‑Authorization from insurance companies for services as needed.
• Consistently follow up with all insurance companies to work claim denials.
• Prepare weekly and monthly reports of Medicaid billing for the Manager of Revenue Cycle Management and Medical Records.
• Maintain an orderly flow of patients. Ensure patients are directed to the appropriate area after they have checked in.
• Initiate cash receipt and collect cash, check, and credit card payments for all patients.
• Complete chart audits after patient has terminated from the program.
• Provide Reception Desk coverage when necessary.
• Perform other duties as assigned.

Qualifications

• High School Degree /GED required, Associate's degree preferred.
• Excellent verbal and written communication skills.
• Knowledge of Medicaid and Third‑Party claim procedures.
• Proficiency with basic computer applications, including Microsoft Office.
• Experience in Accounts Receivables.

Benefits

• Health insurance including dental and vision for employees and families.
• Paid Vacation and Sick leave – No waiting period for accruals.
• Paid holidays, including a floating birthday holiday.
• 401(k) plan with up to 5% company match.
• Company paid short‑term disability insurance.
• Company sponsored life insurance.
• Employee Assistance Program (EAP).

Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local law.

Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program.