Patient Access Specialist — Inbound Call Center

Serenity Healthcare, LLC; Provo (UT); In loco; USD 23.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, and vision

401(k)

Paid time off

Flexible scheduling

Career growth opportunities

Descrizione del lavoro

Serenity is seeking a Call Center Representative to join its patient access team in a fast-paced environment. You will listen, ask thoughtful questions, and guide callers toward scheduling appointments, while educating them about Serenity's services and options.

Training is paid, with ongoing coaching and a clear path for growth. This role offers full-time hours with the option for part-time after training and a competitive starting wage that increases within 6 months.

Competenze

• High school diploma or GED.
• Strong communicator who enjoys connecting with people and building rapport.
• Naturally curious and willing to ask thoughtful questions to better understand someone's situation.
• Able to balance empathy, professionalism, and clear communication when working through concerns.

Mansioni

• Handle a high volume of inbound calls from prospective and existing patients.
• Build trust through active listening and thoughtful questions.
• Turn inbound interest into scheduled appointments by explaining options.
• Navigate questions and concerns to identify barriers and solutions.
• Accurately document conversations and patient information in CRM and scheduling systems.

Conoscenze

Strong communicator

Active listening

Problem-solving

Coachable

Goal-oriented

Formazione

High school diploma or GED

Strumenti

CRM platforms

Scheduling systems

Descrizione del lavoro

Serenity is seeking a Call Center Representative to join its patient access team in a fast-paced environment. You will listen, ask thoughtful questions, and guide callers toward scheduling appointments, while educating them about Serenity's services and options.

Training is paid, with ongoing coaching and a clear path for growth. This role offers full-time hours with the option for part-time after training and a competitive starting wage that increases within 6 months.