Patient Access Specialist II: Scheduling & Eligibility

memorialhermann; Tigard (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Memorial Hermann is seeking a Scheduling/Patient Access professional to coordinate patient appointments, verify medical necessity, and post payments. The role requires careful data entry and strong customer service within a hospital setting.

The position follows a Monday–Friday schedule from 11:30 am to 8:00 pm, with rotating Saturdays, and emphasizes accurate records, clear communication, and adherence to compliance standards in a fast-paced environment.

Qualifications

• High School Diploma or GED preferred.
• Two years of experience in a hospital or customer service setting.
• Ability to multi-task; proficient typing.

Responsibilities

• Schedules patient appointments and enters information accurately in the computer system.
• Verifies demographics, insurance and financial information from patients or guarantors.
• Explains forms to patients and obtains signatures.
• Ensures medical necessity compliance by collecting data and communicating with patients.
• Collects patient liability, discusses payment options and screens for eligibility.
• Verifies insurance eligibility and benefits and manages notifications/authorizations within timeframes.
• Posts payments and generates patient receipts; resolves patient account issues on reports.
• Communicates professionally with physicians, departments, insurers, patients and families; completes documentation.
• Adheres to policies, budgets, time management and quality of service; participates in education and mentorship.

Skills

Hospital experience

Customer service

Typing

Multitasking

Education

High School Diploma or GED

Job description

Memorial Hermann is seeking a Scheduling/Patient Access professional to coordinate patient appointments, verify medical necessity, and post payments. The role requires careful data entry and strong customer service within a hospital setting.

The position follows a Monday–Friday schedule from 11:30 am to 8:00 pm, with rotating Saturdays, and emphasizes accurate records, clear communication, and adherence to compliance standards in a fast-paced environment.