Patient Access Specialist II-OMFS Clinic

1111 Denver Health and Hospital Authority; United States; On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Retirement plan

Health insurance

Job summary

Denver Health is seeking a Patient Access Specialist II for the OMFS Clinic to perform advanced registration and access functions with greater independence. Responsibilities include handling complex registration, insurance, and financial situations, and providing on-the-job training and workflow support across clinics to ensure timely patient access.

The role emphasizes adherence to policies and regulatory standards, serving as a resource for peers, and supporting process improvements and

Qualifications

• Excellent interpersonal communication, email, and telephone skills.
• Knowledge of insurance programs and registration requirements; ID, insurance, and proper documentation.
• Bilingual skills preferred.
• Epic experience or REDCap willingness to learn is desirable.

Responsibilities

• Mentor staff, provide workflow guidance, and support competency validation.
• Ensure activities align with policies, payer requirements, and regulatory standards.
• Act as SME for PAS I during high-acuity events and peak volumes; assist with onboarding.

Skills

Interpersonal communication

Email/telephone communication

Insurance knowledge

Bilingual (preferred)

Microsoft Office

Epic experience

REDCap

Education

No High School Diploma or GED Required

Tools

Epic

REDCap

Microsoft Office

Job description

We are recruiting for a mission-driven Patient Access Specialist II-OMFS Clinic to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey.

Department DH OMFS PAV L

Job Summary

Under minimal supervision, the Patient Access Specialist II performs advanced registration and access functions with increased independence, accountability, and proficiency across all outpatient clinic registration areas. This role independently manages higher-complexity registration, insurance, and financial situations; serves as a knowledgeable resource for peers; and provides on-the-job training and workflow support as needed. The Patient Access Specialist II assists with quality and process improvement activities, supports regulatory and revenue integrity requirements, and provides flexible coverage across clinics and service lines to support efficient clinic operations and timely patient access.

Essential Functions

• (30%) Provides on-the-job training, mentoring, and workflow guidance to staff and new hires, supports competency validation and best practices, and serves as a go-to resource during peak volumes, off‑hours, and high‑acuity events.
• (25%) Maintains high standards for quality, productivity, and compliance, ensuring all patient access activities align with organizational policies, payer requirements, and applicable regulatory standards, including FQHC and HRSA guidelines.
• (20%) Serves as a subject‑matter resource for PAS I staff during high‑acuity events, off‑hours, and peak volumes by providing real‑time workflow guidance, reinforcing standard work and best practices across shifts and units, supporting onboarding and competency validation for new hires, and functioning as an acting lead when assigned.
• (15%) Supports efficient clinic and department flow by proactively identifying access barriers, prioritizing work in fast‑paced environments, and coordinating with clinical, scheduling, and revenue cycle partners to minimize delays in care.
• (10%) Supports efficient clinic and department flow by proactively identifying access barriers, prioritizing work in fast‑paced environments, and coordinating with clinical, scheduling, and revenue cycle partners to minimize delays in care.

Education

No High School Diploma and/or No GED Required

Work Experience

4-6 years Patient Access in a clinic or hospital setting

Required and Epic Credentialed Trainer Certification Preferred or CHAA or CHAM Certification through NAHAM Epic Preferred or CRCR through HFMA Preferred No corrective action in the past year for internal candidates

Knowledge, Skills and Abilities

Excellent interpersonal communication, email, and telephone skills required. Skilled analysis of information, critical thinking and problem solving with an emphasis on customer service. Ability to work with a diverse team of stakeholders (attorneys, providers, patients, staff) explaining procedures and policies in a health care setting Knowledge of insurance programs and registration requirements; ID, Insurance, Power of Attorneys, Proof of Address, Co‑pays and the proper documentation of these. Ensures confidentiality of patient information by creating and maintaining a secure and trusting environment by not sharing information learned on the job, except when necessary in the performance of the job responsibilities or to improve a patient's care. Knowledge and understanding of clinic flow as it pertains to patient and operations. Ability to treat all customers and co‑workers with courtesy, dignity and respect; consistently displays courteous and respectful verbal and non‑verbal communication with customers and co‑workers as established by policies and procedures. Bilingual skills preferred Proficient in Microsoft Office Suite Epic Experience preferred Working knowledge of REDCap or willingness to learn

Shift Days (United States of America)

Regular Salary $21.00 - $27.77 / hr

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well‑being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission‑driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
• 100% paid parental leave up to 6 weeks
• Immediate eligibility for retirement plans with employer contribution up to 9.5%
• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
• Comprehensive well‑being programs including on‑site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
• Free RTD EcoPass (public transportation)
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555‑bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school‑based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation. As Colorado’s primary, and essential, safety‑net healthcare system, Denver Health is a mission‑driven organization that has provided millions in uncompensated care for the uninsured each year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety‑sensitive positions must pass a pre‑employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled. We Love Our Purpose Our purpose shapes our culture and guides how we show up—for our patients, our communities, and one another. Every role at Denver Health contributes to improving lives, advancing health equity, and strengthening the communities we serve. Together, we strive to transform the health of our patients and to be the most trusted healthcare provider in Colorado. Our values—respect, belonging, transparency, and accountability—are the foundation of our culture and are reflected across every position, clinical and non‑clinical alike. No matter where you work at Denver Health, your role has a meaningful impact on patient health—often in ways you may not even realize. We invest in our people through resources designed to support both immediate success and long‑term growth. Mentorship programs, tuition assistance, and our Workforce Development Center help employees transition seamlessly into their roles while preparing for future advancement. We also lead the market with a competitive benefits package, including retirement contributions with a match of up to 9.5%. Recognizing the emotional and physical demands of many jobs in healthcare, we created the RESTORE Center—a leading‑edge space that provides intentional peer‑support, and an innovative environment designed to reduce burnout and support employee well‑being. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Learn more about Denver Health.