Patient Access Specialist II - OBGYN #Full Time #Remote

servcorphr; Fort Lee (NJ); Remoto; USD 38.000 - 47.000; Tempo pieno

Descrizione del lavoro

61st Street Service Corporation is seeking a Patient Access Specialist II to join our call center supporting ColumbiaDoctors. The role handles high volumes of patient inquiries to schedule diagnostic services, physician referrals, and answer department questions.

The ideal candidate has a High School Diploma, 3+ years in scheduling or call center work, proficient MS Office, and excellent customer service. Bilingual English/Spanish is a plus. Hourly rate: $27.42–$33.81.

Competenze

• High school diploma or equivalent; associate degree preferred.
• 3+ years in scheduling; call center experience a must.
• Excellent customer service and communication skills.
• Proficient with Microsoft Word & Excel; EPIC knowledge a plus.
• Medical terminology proficiency required.
• Bilingual English/Spanish is a plus.

Mansioni

• Schedule appointment requests and outbound calls for Epic referrals.
• Explain insurance, financial responsibility, and time-of-service policy.
• Collect insurance and demographics in EPIC.
• Perform real-time insurance verification.
• Gather pre-registration information to address EPIC queues.
• Provide support and back-up coverage as needed.
• Handle general faxing, filing, and mail sorting.
• Lead discussions on complex scheduling needs.
• Escalate issues to supervisor for resolution.
• Perform other related duties as assigned.

Conoscenze

Customer service

Communication

Problem solving

Multitasking

Formazione

High School Diploma

Associate's Degree

Strumenti

Microsoft Word

Microsoft Excel

EPIC

Descrizione del lavoro

Top Healthcare Provider Network

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Opportunity to grow as part of the Call Center Career Ladder!

Job Summary

The Patient Access Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general department information. The Patient Access Specialists are experienced professionals that deliver an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.

Job Responsibilities

• Schedule appointment requests and perform outbound calls to schedule Epic referrals.
• Communicates insurance participation, financial responsibility and time of service policy to patient population.
• Obtain patients’ insurance and demographic information registered in EPIC.
• Perform real-time insurance verification.
• Collects pre-registration information to address Epic work queue accounts.
• Provide support and back-up coverage as needed.
• General faxing, filing, and mail sorting.
• Facilitate team discussions regarding complex patient scheduling needs.
• Work on escalated cases with higher complexity as assigned. Escalate issues to lead/supervisor/manager for resolution.
• Performs other related duties as assigned.

Job Qualifications

• High School Diploma or the equivalent required.
• Minimum of 3 years of relevant experience including proficiency in medical terminology. The incumbent must demonstrate a strong proficiency in a wide range of scheduling complexity and related workflows.
• Excellent customer service, problem assessment, and verbal/written communication skills.
• Strong proficiency of Microsoft Office (Word & Excel) or similar software is required.
• Associate's Degree or higher preferred.
• Prior high volume customer service experience in a call center environment is preferred.
• Bilingual (English/Spanish) a plus.

Hourly Rate Ranges

$27.42 - $33.81

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.