Patient Access Specialist I - NYPMG #Full Time #Remote

61st Street Service Corporation; Fort Lee (NJ); Remote; USD 69,629,000 - 87,425,000; Full time

Job summary

61st Street Service Corporation provides administrative and clinical support for ColumbiaDoctors in the Northeast. The Patient Access Specialist I will support Columbia West Campus, handling inquiries for scheduling diagnostic services, physician referrals, and general information.

Key duties include greeting patients, collecting insurance and demographics, real-time insurance verification in EPIC, pre-registration, outbound referral scheduling, and back‑up coverage for the team as needed.

Qualifications

• Experience in high-volume call centers or patient access environments.
• Familiarity with medical terminology and EPIC or similar EMR systems.
• Preference for bilingual English/Spanish speakers.

Responsibilities

• Greet patients and answer calls, providing information and scheduling assistance.
• Collect insurance and demographic data; register in EPIC; verify coverage in real time.
• Obtain pre-registration details and address outstanding Epic work queue items.
• Make outbound calls for Epic referral scheduling and support team coverage as needed.
• Perform general faxing, filing, and mail sorting; assist with related duties.

Skills

Customer service

Medical terminology

Bilingual English/Spanish

Education

High School Diploma or equivalent

Bachelor’s degree or coursework preferred

Job description

Career Opportunities with 61st Street Service Corp

Current job opportunities are posted here as they become available.

Patient Access Specialist I - NYPMG #Full Time #Remote

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Opportunity to grow as part of the Call Center Career Ladder!

Job Summary:

The Patient Access Specialist I provides support to the Columbia West Campus sphere that is part of a system wide access center managing large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general information on ColumbiaDoctors. The Patient Access Specialist I is a key role in our patient experience ecosystem and serves at the heart of the contact center acting as the front door to patient care.

Job Responsibilities:

• Greets patients and answers telephone calls.
• Communicates insurance participation, financial responsibility, and time of service policy to patient population.
• Obtain patients’ insurance and demographic information and ensure all obtained information is registered in EPIC.
• Performs real-time insurance verification and interprets responses.
• Collects pre-registration information to address outstanding Epic work queue accounts.
• Performs outbound calls to perform Epic referral scheduling.
• Contribute to the team by providing support and back-up coverage as needed and directed by Supervisor and/or Manager.
• General faxing, filing, and mail sorting.
• Performs other related duties as assigned.

Job Qualifications:

• High School Diploma or the equivalent required.
• Minimum of 2 years of relevant experience including proficiency in medical terminology.
• Bachelor’s Degree or college-level coursework is preferred.
• Prior high volume customer service experience in a call center environment is preferred.
• Bilingual (English/Spanish) a plus

Hourly Rate Ranges: $24.30 - $30.51

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61 st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.