Patient Access Specialist I- Emergency Room (Night Shift)

RiseMe; Helena (MT); On-site; USD 36,000 - 52,000; Full time

Job summary

RiseMe in Helena, MT is seeking a Patient Access Specialist to be the first point of contact for patients, coordinating appointments, verifying demographics and insurance, and guiding them through the visit process.

The role includes night shifts with potential weekend/holiday rotation, collaboration with providers and care teams, and use of electronic systems to document records while maintaining confidentiality.

Qualifications

• 1-2 years of hospital admissions or provider’s office experience preferred.
• Experience in customer service or scheduling in a healthcare setting highly preferred.
• Impeccable personal honesty, integrity and confidentiality are essential.
• Medical terminology preferred.

Responsibilities

• Greet and assist patients in person and over the phone
• Schedule appointments and manage referrals/authorizations
• Collect and verify patient demographic, insurance, and payment information
• Review schedules to maintain accurate, timely patient flow
• Use electronic systems to document and update patient records
• Provide patients with visit instructions and answer basic questions
• Serve as a liaison between patients, providers, and care teams

Skills

Customer service

Scheduling

Interpersonal communication

Medical terminology

Education

High School Diploma

Tools

EHR systems

Job description

Full time. Night shift. Weekend and/ or holiday rotation may be required.

As a Patient Access Specialist, you are often the first point of contact for our patients—setting the tone for their entire healthcare experience. This role combines customer service excellence with administrative precision to support patients, providers, and care teams across our clinics and Regional Medical Center.

Responsibilities

What You’ll Do

• Greet and assist patients in person and over the phone
• Schedule appointments and manage referrals/authorizations
• Collect and verify patient demographic, insurance, and payment information
• Review schedules to maintain accurate, timely patient flow
• Use electronic systems to document and update patient records
• Provide patients with visit instructions and answer basic questions
• Serve as a liaison between patients, providers, and care teams

Qualifications

KNOWLEDGE/EXPERIENCE: 1-2 years of hospital admissions or provider’s office experience preferred. Experience in customer service or scheduling departments in a healthcare setting highly preferred. Must possess interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner to maintain contact with SPHMG/Regional Medical Center and their customers. Impeccable personal honesty, integrity and confidentiality are essential. Medical terminology preferred.

EDUCATION: High School Diploma, GED, or HiSET equivalent preferred.

LICENSE/CERTIFICATION/REGISTRY: None.