Patient Access Specialist I- Emergency Room (Day Shift)

RiseMe; Helena (MT); On-site; USD 38,000 - 46,000; Full time

Job summary

RiseMe is seeking a Patient Access Specialist in Helena, MT, full-time day shift. You’ll be the first contact for patients, delivering compassionate service while handling administrative tasks across clinics.

Responsibilities include greeting patients, scheduling appointments, collecting and verifying insurance and demographic information, updating records, and coordinating with care teams to ensure smooth patient flow.

Qualifications

• 1–2 years of hospital admissions or provider’s office experience preferred.
• Experience in customer service or scheduling in a healthcare setting highly preferred.
• Impeccable personal honesty, integrity and confidentiality are essential.

Responsibilities

• Greet and assist patients in person and over the phone.
• Schedule appointments and manage referrals/authorizations.
• Collect and verify patient demographic, insurance, and payment information.
• Review schedules to maintain accurate, timely patient flow.
• Use electronic systems to document and update patient records.
• Provide patients with visit instructions and answer basic questions.
• Serve as a liaison between patients, providers, and care teams.

Skills

Hospital admissions

Customer service

Scheduling

Interpersonal communication

Education

High School Diploma or equivalent

Job description

Full time. Day shift. Weekend and/ or holiday rotation may be required.

As a Patient Access Specialist, you are often the first point of contact for our patients—setting the tone for their entire healthcare experience. This role combines customer service excellence with administrative precision to support patients, providers, and care teams across our clinics and Regional Medical Center.

Responsibilities

What You’ll Do

• Greet and assist patients in person and over the phone
• Schedule appointments and manage referrals/authorizations
• Collect and verify patient demographic, insurance, and payment information
• Review schedules to maintain accurate, timely patient flow
• Use electronic systems to document and update patient records
• Provide patients with visit instructions and answer basic questions
• Serve as a liaison between patients, providers, and care teams

Qualifications

KNOWLEDGE/EXPERIENCE: 1-2 years of hospital admissions or provider’s office experience preferred. Experience in customer service or scheduling departments in a healthcare setting highly preferred. Must possess interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner to maintain contact with SPHMG/Regional Medical Center and their customers. Impeccable personal honesty, integrity and confidentiality are essential. Medical terminology preferred.

EDUCATION: High School Diploma, GED, or HiSET equivalent preferred.

LICENSE/CERTIFICATION/REGISTRY: None.