Patient Access Specialist - Full Time - 7:30A-4P

Broadlawns Medical Center; Des Moines (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Retirement - IPERS

Education Assistance

Employee Health & Wellness

PTO

Free Parking

Health Insurance

Supplemental Insurance

529 College Savings Plan And more!

Job summary

Broadlawns Medical Center in Des Moines, IA is seeking a Patient Access Specialist to handle registration, determine financial class, collect insurance details and schedule patient appointments. The role also includes symptom screening of visitors and contributing to department quality standards.

The ideal candidate will have at least one year of clerical experience, strong computer skills, and excellent written and verbal communication abilities, with a focus on accuracy and patient service.

Qualifications

• One year clerical experience.
• Experience utilizing computers in work environment.
• Working knowledge of Microsoft Office.
• Excellent written and verbal communication skills.

Responsibilities

• Screens hospital visitors for symptoms and temperature to ensure safety.
• Assists visitors with questions and directs them to clinic/service locations.
• Reviews and updates patient accounts to ensure accurate information for claims and payments.
• Refers non-funded patients to Financial Counseling.
• Reviews eligibility to determine referrals and pre-certifications.
• Obtains referrals and pre-certifications as needed and notifies departments when payer hasn’t approved.
• Identifies problems and suggests solutions to the team.
• Informs patient of financial responsibility.
• Collects patient payments per cash collection policy.
• Initiates pre-registration and conducts interviews for patients with third party payers.
• Documents information and treatment authorization in patient accounting system.
• Performs other duties as assigned by supervisor.

Skills

Excellent communication

Computer skills

Microsoft Office

Job description

Patient Access Specialist

Under the supervision of the Patient Access Manager; the Patient Access Specialist is responsible for performing the Patient Access function including registration of patients, rating appropriate financial class, obtaining appropriate insurance information and scheduling patient appointments while maintaining department quality standards. Specialist is also responsible for symptom and temperature screenings of hospital visitors.

HOURS

Full Time, generally 7:30a-4p

DUTIES

• Screens hospital visitors for symptoms and temperature to ensure the health and safety of BMC staff and visitors.
• Assists hospital visitors with questions and directs them to clinic/service location.
• Reviews and update patient accounts to ensure BMC has accurate and current information to process claims and obtain payment.
• Refers all non-funded patients to Financial Counseling Department as appropriate.
• Reviews eligibility to determine required referrals and pre-certifications.
• When appropriate obtains referrals and pre-certifications notifies departments when payer has not approved.
• Identifies potential problems, actively searches for solutions and continually provides input to team regarding ideas and recommendations.
• Informs patient of financial responsibility.
• Collects patient payments under cash collection policy.
• Expands working knowledge of assigned job and various other aspects within the Patient Access Department.
• Initiates pre-registration process and conducts interviews for all patients with a third party payer source; and reviews eligibility to determine required referrals and pre-certifications.
• Documents all information along with treatment authorization into Patient Accounting system.
• Performs other duties as assigned by supervisor.

PERFORMANCE STANDARDS

• Demonstrates ability to direct visitors according to the Entrance Screening Protocol.
• Accurately screens visitors with appropriate questions and use of thermometer.
• Maintains a minimum of 98% accuracy in the Meditech system.
• Ensures 100% of inpatient admissions are verified for benefits coverage within one day of admission.
• Ensures orders are completed and received before scheduling and registration process occurs 100% of the time.
• Demonstrates strong interpersonal and persuasive abilities in order to establish and maintain a positive relationship with Patient Access staff, patients and patient families, third party payors, government agencies, fiscal intermediaries, utilization review and providers.

MINIMUM QUALIFICATIONS

• One year clerical experience.
• Experience utilizing computers in work environment.
• Working knowledge of Microsoft Office.
• Excellent written and verbal communication skills.

Work Shift

Work Shift 7a-4:30p (United States of America)

Benefits (FT/PT)

• Retirement - IPERS
• Education Assistance
• Employee Health & Wellness
• PTO
• Free Parking
• Health Insurance
• Supplemental Insurance
• 529 College Savings Plan And more!

Broadlawns Medical Center is an Equal Opportunity Employer

The Broadlawns Medical Center campus includes an acute care hospital, primary and specialty care clinics, urgent care and emergency services, lab, radiology, dentistry, inpatient and outpatient mental health, crisis team, and community-based behavioral support services. Broadlawns accepts all forms of insurance and its approach to healthcare and quality outcomes earned a Level 3 rating from the National Committee for Quality Assurance, the highest achievable status for a medical delivery model. We are a safety net hospital and our Patients are our North Star! With a dedicated staff of over 160 physicians and 1,600 employees, Broadlawns Medical Center ensures that our community has access to high quality healthcare that is coordinated, compassionate and cost-effective. We provide our employees a top-rated benefits package, supportive work culture, and more! Broadlawns takes a leadership position in teaching the next generation of healthcare professionals through its residency and fellowship programs.