Patient Access Specialist — Epic & Insurance Verification

Peoplefluent; Michigan; On-site; USD 19,000 - 25,000; Full time

Job summary

Sparrow Health System in Carson City, MI is seeking a Patient Access Representative. You will interview patients, perform pre-registration, verify insurance, and collect copayments while entering data into the iSparrow system (Epic).

Help direct patients and visitors, staff the switchboard, and maintain patient confidentiality. The role requires strong interpersonal skills, attention to detail, and commitment to excellent customer service for patients and families.

Qualifications

• Minimum of six months experience working with the public
• Healthcare setting experience preferred
• Demonstrates excellent interpersonal and communication skills
• Maintains patient confidentiality per HIPAA and EMTALA

Responsibilities

• Interview patients to collect accurate demographic and financial information for registration
• Perform pre-registration, verify insurance, and collect copayments/deductibles
• Enter patient data into Epic iSparrow accurately and timely
• Provide excellent customer service to patients and families with empathy
• Obtain necessary signatures and information for regulatory compliance
• Verify insurance eligibility and benefits using electronic systems or by phone
• Educate patients on financial responsibility and collect prepayments when needed
• Coordinate with multiple hospital departments to obtain required data

Skills

Interpersonal skills

Phone etiquette

Attention to detail

Communication

Education

High school diploma or GED

Tools

Epic iSparrow

Passport

Microsoft Outlook

Job description

Sparrow Health System in Carson City, MI is seeking a Patient Access Representative. You will interview patients, perform pre-registration, verify insurance, and collect copayments while entering data into the iSparrow system (Epic).

Help direct patients and visitors, staff the switchboard, and maintain patient confidentiality. The role requires strong interpersonal skills, attention to detail, and commitment to excellent customer service for patients and families.