Patient Access Specialist - Emergency Department - Wage

The Rector & Visitors of the University of Virginia; Charlottesville, Virginia, Evanston Township (VA, MN, IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Access Specialist to provide exceptional customer service and perform vital registration and billing tasks in a dynamic medical environment. This role involves interacting with patients to ensure smooth access to services, managing financial screenings, and supporting the Revenue Cycle goals. If you are looking to start your career in healthcare with a focus on patient interaction and support, this opportunity offers a chance to make a meaningful impact in a diverse and inclusive workplace.

Qualifications

• Exceptional customer service skills during interactions.
• Knowledge of Revenue Cycle policies and procedures.

Responsibilities

• Perform Patient Access functions with independent judgment.
• Engage actively with the work team to align with goals.

Skills

Customer Service

Problem-Solving

Cash Handling

Education

High School Graduate or Equivalent

Job description

Performs Patient Access functions of a specialized nature through the application and interpretation of policies and procedures, requiring the use of independent judgment in a medical setting. This includes mastery of registration, insurance, scheduling, and billing/POS collections (OLJ) across multiple locations with varying clinical demands and registration criteria. Additionally, Patient Access Specialists serve as the first point of contact regarding Financial Assistance through financial screening; they offer mini screenings at registration and refer patients to Financial Coordinators for detailed financial counseling and screening.

1. Demonstrates exceptional customer service during in-person and telephone interactions.
2. Adheres to behaviors aligned with the Medical Center and Revenue Cycle access systems, policies, procedures, and guidelines.
3. Handles funds, issues receipts, balances cash journals, and makes deposits.
4. Maintains current knowledge, complies with Revenue Cycle policies and procedures, and performs problem-solving activities.
5. Supports area-specific activities as assigned.
6. Engages actively with the work team and aligns with Revenue Cycle goals.
7. Performs other duties as assigned.

Position Compensation Range: $15.68 - $24.30 Hourly

MINIMUM REQUIREMENTS

• Education: High School Graduate or Equivalent.
• Experience: No experience required.
• Licensure: None required.

PHYSICAL DEMANDS

This position is primarily sedentary, involving extensive use of desktop computers. Occasional travel may be required for meetings and programs.

The University of Virginia, including UVA Health System (which encompasses UVA Medical Center, Schools of Medicine and Nursing, UVA Physicians Group, and the Claude Moore Health Sciences Library), is committed to diversity. We believe diversity enhances excellence through varied perspectives and experiences. We are an equal opportunity employer, and all qualified applicants will receive consideration regardless of age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, or family medical or genetic information.