Patient Access Specialist - Emergency Department - Wage

University of Virginia; Charlottesville (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking institution as a Patient Access Specialist where you will play a vital role in ensuring seamless patient experiences. This position involves mastering registration, insurance, scheduling, and billing processes while providing exceptional customer service. You will be the first point of contact for patients seeking financial assistance, conducting screenings, and referring them to coordinators for support. With a commitment to diversity and equal opportunity, this role offers a chance to make a significant impact in a dynamic healthcare environment. If you are passionate about helping others and thrive in a collaborative setting, this opportunity is perfect for you.

Qualifications

• Exceptional customer service skills in person and via telephone.
• Ability to handle funds and balance cash journals.

Responsibilities

• Perform specialized Patient Access functions in a medical setting.
• Conduct financial screenings and assist patients with financial assistance.

Skills

Customer Service

Problem-Solving

Financial Screening

Education

High School Graduate or Equivalent

Job description

Patient Access Specialist

Performs specialized Patient Access functions through application and interpretation of policies and procedures, requiring independent judgment in a medical setting. This includes mastery of registration, insurance, scheduling, and billing/POS collections (OLJ) across multiple locations with varying clinical demands and registration criteria. Additionally, Patient Access Specialists serve as the first point of contact regarding Financial Assistance by conducting financial screening, offering mini screenings at registration, and referring patients to Financial Coordinators for counseling and support.

1. Demonstrates exceptional customer service both in person and via telephone.
2. Adheres to behaviors aligned with the Medical Center and Revenue Cycle access systems, policies, procedures, and guidelines.
3. Handles funds, issues receipts, balances cash journals, and makes deposits.
4. Maintains current knowledge and complies with Revenue Cycle policies and procedures; performs problem-solving activities.
5. Supports area-specific activities as assigned.
6. Engages actively with the work team and aligns with Revenue Cycle goals.
7. Performs additional duties as assigned.

Position Compensation Range: $15.68 - $24.30 Hourly

Minimum Requirements

Education: High School Graduate or Equivalent.
Experience: No experience required.
Licensure: None required.

Physical Demands

This is primarily a sedentary role involving extensive use of desktop computers. Occasional travel may be required for meetings and programs.

The University of Virginia, including UVA Health System, is committed to diversity and equal opportunity employment. All qualified applicants will receive consideration regardless of age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, or family medical or genetic information.