Patient Access Specialist - Dental

Ultipro; Everett (WA); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision coverage

Paid time off

Retirement plan 403(b)

Language proficiency pay bonus

Job summary

Community Health Center of Snohomish County seeks a Patient Access Specialist-Dental to be the first contact at our Dental Clinics. You will answer calls, handle scheduling, pre-registration, and verify insurance within a centralized call center.

The role requires English proficiency, dental terminology knowledge, and the ability to work independently or in a team. Training is onsite, with remote work eligibility afterward, and a comprehensive benefits package is provided.

Qualifications

• High school graduate or equivalent.
• Graduate of an accredited Office Skills Certification Program or related field (preferred).
• 1 year of customer service experience with the general public (required).
• 1 year of clerical, reception, dental assisting, administrative or secretarial experience in healthcare/dental settings (preferred).

Responsibilities

• Pre-registers patients in the practice management system.
• Schedules patients and maintains the appointment calendar.
• Reschedules patients when provider schedules change.
• Directs calls or takes messages in the electronic health record.
• Assist with insurance eligibility verification and discuss enrollment/discount options.
• Answer billing questions or route to appropriate team.
• Confirm appointments and arrange interpreter services.

Skills

English proficiency

Dental terminology

Independent worker

Team player

Problem solving

Multitasking

Call center

Microsoft Office

Education

High school diploma

Office skills certification (preferred)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Administration
8609 Evergreen Way
Everett, WA 98208, USA

Description

*This position is eligible for remote work following completion of required onsite training. Candidates must reside in Washington State to participate in training and attend occasional in-person meetings as needed.

Community Health Center of Snohomish County offers competitive wages and a comprehensive benefits package designed to address health, time off, retirement and career-advancement needs. Benefits available include health insurance (medical/dental/vision), up to 120 hours of vacation time pro-rated by FTE every 12 months, paid sick leave, 10-paid holidays, 403(b) Safe Harbor retirement plan with employer match, disability and life insurance, and more! We also offer $0.75/hour for those who test proficiently in a second language.

Job Summary

The Patient Access Specialist-Dental acts as the first point of contact with Community Health Center’s Dental Clinics. The Specialist answers telephones in a centralized call center environment and performs a variety of clerical, reception and administrative tasks: transcribes messages, schedules appointments, pre-registers patients, and verifies insurance coverage. The Specialist may also document compliments, complaints and update patient demographics as needed.

Knowledge, Skills & Abilities

• Reads, speaks, understands and writes proficiently in English.
• Knowledge of dental terminology.
• Works independently and is self-directed.
• Works effectively in a team environment.
• Problem-solves with creativity and ingenuity.
• Organizes, prioritizes, and coordinates multiple activities and tasks.
• Works with initiative, energy and effectiveness in a fast-paced environment.
• Produces work in high quantity and quality.
• Remains calm and effective in high pressure and emergency situations.
• Use of multi-line telephones and other office machines.
• Proficiency in the use of Microsoft Office applications; Word, Excel and Outlook.

Preferred:

Education

• High school graduate or equivalent.

Preferred:

• Graduate of an accredited Office Skills Certification Program or related field.

Experience

• Customer service related experience working with the general public (1 year).
• Clerical, reception, dental assisting, administrative or secretarial experience in a dental setting or healthcare insurance organization (1 year).

Preferred:

• Call Center experience (1 year).
• Working with insurance/billing in a healthcare setting/insurance organization.
• Experience in a multiple provider dental practice.
• Healthcare information systems, such as electronic health record and practice management systems experience.
• Working with low income, multi-ethnic populations.

Job Specific Functions/Performance:

• Pre-registers patients in a computerized practice management system.
• Schedules patients in a computerized practice management system. Maintains appointment schedule and follows office scheduling policies.
• Helps contact and reschedule patients when providers’ schedules change.
• Directs phone calls to proper destination or takes messages within the electronic health record.
• Assists with insurance eligibility verification and advises non-insured patients of insurance enrollment and sliding fee discount.
• Answers or appropriately refers billing questions.
• Assists in confirming appointments.
• Orders interpreter services and interfaces with other outside organizations regarding patient services.
• Documents compliments and complaints.
• Accurately documents and routes task communications within the electronic health record.
• Logs into and out of the telephone system daily as scheduled.
• Meets the established Call Center daily and monthly goals for call standards (statistics).
• Meets the customer service call quality standards.
• Adheres to attendance standards in order to perform the job functions for daily operations and/or continuity of patient care.

CHC is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA)/At-will employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.