Patient Access Specialist - Allen Hospital

Bon Secours Mercy Health; Oberlin (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

Bon Secours Mercy Health is seeking a Patient Access Specialist for their Allen Hospital. This part-time role includes responsibilities such as admitting patients, collecting insurance information, and ensuring compliance with health service standards. Ideal candidates will have experience in patient access, a high school diploma, and strong customer service skills. The position requires night shifts with rotating weekends, providing an opportunity to support patient care in a dedicated healthcare environment.

Benefits

Comprehensive medical, dental, and vision plans

Flexible spending accounts

Paid time off

Educational Assistance

Qualifications

• 1-2 years of patient access experience highly preferred.
• CHAA certification preferred.
• Medical terminology or CPT knowledge preferred.

Responsibilities

• Responsible for admitting duties and patient information collection.
• Validate insurance and process physician orders.
• Provide excellent customer service as per Mercy Health policies.

Skills

Customer Service

Medical Terminology

Insurance Processing

Education

High School Diploma or GED

2 Year / Associates Degree

Job description

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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Patient Access Specialist - Allen Hospital

THIS IS A COLLECTIVE BARGAINING UNIT POSITION

Shift/Schedule

• Part Time - Scheduled for 16 Weekly Hours
• Shift Times - Nights (10pm-6:30am)
• Rotating weekend and holiday availability required
  
  
  

Primary Function/General Purpose Of Position

The Spec Patient Access LOR is responsible for performing admitting duties for all patients admitted for services at Mercy Health. They are responsible for performing these functions while meeting the mission and goals of Mercy Health ministry and all regulatory compliance requirements. The Spec Patient Access will work within the policies and processes as they are being performed across the entire organization.

Essential Job Functions

Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey. Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable. They are to adhere to Mercy Health policies and provide excellent customer service in these interactions with the appropriate level of compassion. Spec Patient Access will be held accountable for point of service goals as assigned.

Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.

Patient Access staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.

The Patient Access staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness’s name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.

Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.

Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets.

Perform all other duties as assigned including answering the phones at applicable facilities.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

CHAA (Certified Health Access Associate) – National Association of Healthcare Access Management, preferred

Education

High School Diploma or GED – required

2 Year / Associates Degree – preferred

Combination of post-secondary education and experience in lieu of a degree

Work Experience

1-2 years of patient access experience highly preferred.

Training

Medical terminology or CPT or procedure codes - preferred

Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

May be exposed to high noise levels and bright lights.

May be exposed to physical altercations and verbal abuse.

May be exposed to limited hazardous substances or body fluids.

May be exposed to human blood and other potentially infectious materials.

May have periods of constant interruptions.

Prolonged periods of working alone.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

• Benefits offerings vary according to employment status
  
  
  

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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