Patient Access Specialist — Admissions & Billing

TCH Medical Center; Austin (TX); On-site; USD 22,041 - 30,307; Full time

Job summary

TCH Medical Center in Austin, TX seeks a Patient Access Representative to ensure timely and accurate patient registration and serve as a liaison among patients, families, payers, and hospital departments. You will collect demographics, verify information, and help secure payment responsibilities to maximize reimbursement.

Responsibilities include verifying existing medical records, preventing duplicates, monitoring work queues, and documenting interactions to comply with EMTALA and local

Qualifications

• High School Diploma or equivalent required.
• Preferred: 6 months experience as an admissions representative/counselor performing all aspects of the registration process.
• Associate or bachelor's degree may substitute for the experience.

Responsibilities

• Obtains, verifies, and enters complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle.
• Thoroughly searches the patient accounting system for an existing medical record on each visit to avoid duplicates.
• Accurately enters demographic information, ensuring correct spelling of name, DOB, gender, address, phone, and guarantor data.
• Monitors and works on assigned DARs/work queues daily to secure billing elements.
• Financially secures all patient accounts to maximize hospital reimbursement.
• Pursues collections at the time of service to improve efficiency.
• Provides documentation to ensure compliance with hospital/government regulations.
• Supports process improvements with data and cross-functional collaboration.

Education

High School Diploma or equivalent

Associate or Bachelor's degree may substitute for experience

Job description

TCH Medical Center in Austin, TX seeks a Patient Access Representative to ensure timely and accurate patient registration and serve as a liaison among patients, families, payers, and hospital departments. You will collect demographics, verify information, and help secure payment responsibilities to maximize reimbursement.

Responsibilities include verifying existing medical records, preventing duplicates, monitoring work queues, and documenting interactions to comply with EMTALA and local